Janielle Love
Morrisville,PA
Summary
Dynamic team leader with a proven track record at Capital Health Medical Center, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in staff training and team motivation, I foster collaboration and drive performance improvements, resulting in increased retention rates and strong client relationships.
Overview
19
19
years of professional experience
Work History
Escort Team Lead
Capital Health Medical Center
05.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Escort/Environmental Services Team Lead
Capital Health Medical Center
07.2023 - 05.2024
- Increased customer retention rates by consistently delivering exceptional service experiences, resulting in repeat business and referrals.
- Developed thorough training materials to ensure new employees were equipped with the necessary skills for success in their roles.
- Enhanced team performance with regular coaching sessions, resulting in higher overall customer satisfaction levels.
- Served as the main point of contact for escalated customer issues, effectively resolving them while maintaining strong relationships with clients.
Team Lead Supervisor
ETS
11.2005 - 12.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Education
High School Diploma -
Trenton Central High School
Chambers Street09-1999
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
- Team motivation
Timeline
Escort Team Lead
Capital Health Medical Center
05.2024 - Current
Escort/Environmental Services Team Lead
Capital Health Medical Center
07.2023 - 05.2024
Team Lead Supervisor
ETS
11.2005 - 12.2022
High School Diploma -
Trenton Central High School
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