Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Languages
Timeline
Generic

Janier Hernandez

Miami

Summary

Dynamic and customer-focused professional with extensive experience at Starbucks, excelling in service excellence and inventory management. Proven ability to engage customers and foster loyalty through personalized interactions. Skilled in cash handling and adept at training new team members, ensuring a high standard of service in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Starbucks Store
Miami
08.2024 - 06.2025
  • Prepared and served a variety of coffee beverages to customers.
  • Collaborated with team members to ensure smooth store operations.
  • Managed inventory levels of supplies and reported shortages to management.
  • Handled cash transactions accurately at the register during busy shifts.
  • Trained new baristas on drink preparation and customer service standards.
  • Assisted customers with menu selections.

Starbucks Barista

Starbucks Store
Miami
08.2023 - 04.2024

Crew Member

McDonalds
Miami
09.2021 - 07.2022

Sales Specialist

Christian Dior
Miami
02.2021 - 07.2021
  • Engaged customers through personalized service and product knowledge.
  • Developed strong relationships with repeat customers to foster loyalty.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.

Customer Support Representative

Cuballama
Miami
10.2020 - 02.2021
  • Assisted customers with inquiries through phone and online chat platforms.
  • Conducted follow-up calls to ensure customer satisfaction.
  • Resolved customer complaints by coordinating with internal teams for effective solutions.

Education

Bachelor of Science - Computer Science

Miami Dade College
Miami, FL
01.2021

Skills

  • Computer Science
  • Sales
  • Microsoft Outlook
  • Web Services
  • Driving
  • Programming
  • Web Design
  • Barista Skills
  • Inventory management
  • Customer engagement
  • Service excellence
  • Graphic design
  • Customer assistance
  • Cash handling

Certification

Driver's License

Hobbies and Interests

  • Writing
  • Books
  • Gaming
  • Cooking
  • Programming

Languages

  • English
  • Spanish
  • Japanese

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Limited

Timeline

Barista

Starbucks Store
08.2024 - 06.2025

Starbucks Barista

Starbucks Store
08.2023 - 04.2024

Crew Member

McDonalds
09.2021 - 07.2022

Sales Specialist

Christian Dior
02.2021 - 07.2021

Customer Support Representative

Cuballama
10.2020 - 02.2021

Bachelor of Science - Computer Science

Miami Dade College

Similar Profiles

CREATE PROFILE