Janika Poythress
Newnan,Ga.
Summary
Highly motivated and committed young professional with proven history of superior performance at individual, team and organizational levels. Detail oriented professional looking to bringing my background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
Work History
Order Puller | General Worker
Dollar general warehouse
01.2024 - 05.2024
- Responsible for the expedient and accurate handling of merchandise into and/or out of the warehouse facility
- Moves incoming or outgoing merchandise throughout the distribution center by hand, hand truck, or forklift equipment
- Checks, verifies and audits merchandise to ensure that ordered merchandise has been received and that merchandise is as ordered and not damaged or defective; enters data into remote data terminal
- Identifies, separates, labels, and palletizes merchandise onto flats
- Replenishes pick areas as identified by replenishment reports and various requests for merchandise
- Partners with supervisor to resolve problems or discrepancies
- Meets safety, productivity and quality standards
- Performs other related duties and responsibilities as assigned
Cashier/Customer Service
Restaurant | Whataburger
08.2023 - 12.2023
- Contributed to team success by completing jobs quickly and accurately
- Participated in cross-functional team-building activities
- Operate registers and prepare food
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Trained new team members by relaying information on company procedures and safety requirements
- Learned all required tasks quickly to maximize performance
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong cooperative relationships with coworkers and managers
- Managed more than 200 customer orders daily
- Worked closely with Whataburger managers to maintain optimum levels of communication to effectively and efficiently complete projects
- Proved successful working within tight deadlines and fast-paced atmosphere.
Delivery driver/customer service
FedEx
08.2022 - 05.2023
- Ensures consistent accurate and timely delivery for an average of 1000 packages weekly to both business and residential areas through different routes as required
- Practices safe and secure methods to load, unload, prepare, inspect and operate delivery vehicle to avoid damages to goods
- Manage package intake, sorting, organizing, and delivery within required timelines.
- Verify accuracy of inventory and shipping information
- Provide excellent customer service to new and long term clients by answering questions, providing information as needed and resolving complaints
- Ensure quality of package delivery with strict adherence to policies and procedures to include handling perishables or other items requiring special handling instruction.
Customer service representative
TTEC
07.2021 - 06.2022
- Responded to customer inquiries promptly and professionally via phone, email, and chat
- Provided accurate information and appropriate solutions to customer issues and concerns
- Escalated complex inquiries to the appropriate department for resolution
- Maintained a high level of customer satisfaction by meeting and exceeding service standards
- Documented all customer interactions accurately in the company CRM system.
Medical Assisting
Atlanta Comprehensive Wellness Clinic
12.2020 - 07.2021
- Greeted all patients in a friendly and kind manner
- Performed vital signs
- Assisted doctor with surgical procedures
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medical information, symptoms, and allergies.
- Fielded questions and prepared patients for physician examinations.
- Collected and documented patients' vital signs, such as blood pressure, pulse rate, and respiration.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Associate of Science in Medical Assisting -
Herzing University
Akron, OH12.2021
Diploma in Medical Office Administration -
Herzing University
Akron, OH04.2019
References
Available upon request
Timeline
Order Puller | General Worker
Dollar general warehouse
01.2024 - 05.2024
Cashier/Customer Service
Restaurant | Whataburger
08.2023 - 12.2023
Delivery driver/customer service
FedEx
08.2022 - 05.2023
Customer service representative
TTEC
07.2021 - 06.2022
Medical Assisting
Atlanta Comprehensive Wellness Clinic
12.2020 - 07.2021
Associate of Science in Medical Assisting -
Herzing University
Diploma in Medical Office Administration -
Herzing University