Janilyah Jarrett

Dynamic professional with a proven track record at Home Depot, excelling in customer service and team leadership. Skilled in complaint resolution and account updating, I've significantly enhanced customer satisfaction and team efficiency. Known for exceptional communication and problem-solving abilities, I consistently exceed service standards, fostering positive client relationships and driving operational success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Sales Essentials
• Leadership Development Courses