Janina Locraft
San Tan Valley,AZ
Summary
Adaptable professional with a diverse background in customer service and trust administration. Recognized for delivering bilingual support, resolving complex inquiries, and maintaining compliance, ready to enhance client relationships and drive satisfaction.
Overview
20
20
years of professional experience
Work History
Trust Administrator
Secured Futures
Phoenix, AZ
06.2022 - 10.2025
- Administered trust accounts, ensuring compliance with regulatory requirements and internal policies.
- Coordinated with clients to gather necessary documentation for account management and transactions.
- Reviewed account statements for discrepancies, resolving issues promptly to maintain client satisfaction.
- Maintained accurate records of all transactions, ensuring proper documentation for audit purposes and regulatory compliance.
- Responded to client concerns and questions about their personal trust.
- Received and submitted customer payments to further reduce open account balances.
Sales Associate Bilingual
Forever Living Products International
Scottsdale, AZ
05.2018 - 05.2022
- Delivered exceptional bilingual support to customers, enhancing overall satisfaction and loyalty.
- Resolved complex inquiries efficiently, ensuring timely follow-up and issue resolution.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Synchrony Bank
Phoenix, AZ
05.2014 - 10.2017
- Resolved customer inquiries and issues through various communication channels, ensuring satisfaction and retention.
- Streamlined processes for account updates, enhancing efficiency and accuracy in customer service operations.
- Trained new team members on system navigation and best practices, fostering a knowledgeable workforce.
- Collaborated with cross-functional teams to address complex customer concerns, improving resolution times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
WIC Benefits Interviewer
State of Maryland
Glen Burnie, MD
07.2005 - 06.2013
- Conducted interviews with participants to assess eligibility.
- Provided individualized nutrition counseling to low-income women, infant and children (WIC) participants.
- Monitored growth and development of infants and children by conducting regular anthropometric measurements.
- Supported programs outreach efforts by participating in health fairs, community events and public speaking engagements
- Provided support in two languages, facilitating clear communication, building trust and removing language barriers.
- Handled inquires and managed complaints across phone and in person, by serving customer in their native language.
- Fluent in speaking reading and writing in Spanish and English.
Education
Associate of Science - Education Administration
INSTITUTO DE ADMINISTRACION NACIONAL
LA PAZ BOLIVIA11-1990
Skills
- Fiduciary responsibility
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Adaptability and flexibility
- Adaptability
- Bilingual
Languages
Spanish
Full Professional
Timeline
Trust Administrator
Secured Futures
06.2022 - 10.2025
Sales Associate Bilingual
Forever Living Products International
05.2018 - 05.2022
Customer Service Representative
Synchrony Bank
05.2014 - 10.2017
WIC Benefits Interviewer
State of Maryland
07.2005 - 06.2013
Associate of Science - Education Administration
INSTITUTO DE ADMINISTRACION NACIONAL