JANINE BOOK
Beaver Falls
Summary
Results-driven Retail Management and Operations Professional with over 20 years of experience in leading customer-focused teams and managing complex workflows. Currently a Lead Adoption Specialist, overseeing client communication and case coordination to streamline adoption processes. Recognized for effective relationship management and the ability to deliver high-quality client service while maintaining operational efficiency.
Overview
37
37
years of professional experience
Work History
Lead Adoption Specialist (Independent Contractor)
Joyful Pets / Rehome With Love
05.2023 - Current
- Serve as primary point of contact for pet owners and prospective adopters throughout the adoption process.
- Managed end-to-end case workflows to ensure timely progression through each adoption case.
- Coordinated introductions, reference checks, meet-and-greets, and placement logistics to ensure successful pet placements.
- Conduct scheduled phone consultations and ongoing follow-up support.
- Prepare, manage, and distribute rehoming and adoption agreements and supporting pet profiles.
- Handled high-volume daily correspondence and client-facing communications.
- Handled high-volume daily for applications, inquiries, case notes, and client profiles.
- Maintain accurate records across Google Sheets, application systems, and Trello workflow boards.
- Use AI tools to support content development, documentation, and workflow optimization.
Independent Contractor - Business Operations & Administrative Support
Self Employed Service
Remote
12.2020 - Current
- Delivered comprehensive administrative and operational support for service-based businesses.
- Supported digital workflows, including website updates and e-commerce management.
- Managed accurate data entry documentation and website tracking systems.
- Assisted in organizing processes and compiling projects.
- Recorded observations from questionnaires with precise metrics and timelines.
- Evaluated customer service quality through store visits and evaluations.
- Designed and implemented social media strategies, including posts and ads, to drive traffic and sales for retail online boutique.
- Developed innovative product designs for online boutique and Etsy platform.
- Administered website content and coordinated seasonal changes to align with marketing strategies.
Handmade Market Manager
Stray Cat Studio
Beaver Falls, USA
12.2014 - 12.2020
- Provided personalized customer service to enhance shopping experience and daily retail operations including inventory, scheduling, budgeting, and logistics.
- Assisted artists and vendors, sourcing and curating unique handmade merchandise.
- Managed e-commerce and community sales events to increase foot traffic and community engagement.
- Designed and implemented promotional displays.
- Managed social media and website content.
- Supervised associates and interns; supported training and development.
Team Leader
Follett Corporation
Beaver Falls, USA
12.2013 - 12.2015
Store Sales Leader
J.Jill
Pittsburgh, USA
12.2000 - 12.2012
Area District Sales Manager
Chico's FAS
Cleveland, USA
12.1988 - 12.1999
Education
High School Diploma -
Big Beaver Falls High School
Skills
- Client relationship management
- Customer relationship management
- Case coordination
- Process improvement
- Scheduling and appointment coordination
- Documentation management
- Data entry and record accuracy
- Workflow tracking
- Spreadsheet management
- Assisted operations
- Retail and service operations
- Written and verbal communication
Websites
Timeline
Lead Adoption Specialist (Independent Contractor)
Joyful Pets / Rehome With Love
05.2023 - Current
Independent Contractor - Business Operations & Administrative Support
Self Employed Service
12.2020 - Current
Handmade Market Manager
Stray Cat Studio
12.2014 - 12.2020
Team Leader
Follett Corporation
12.2013 - 12.2015
Store Sales Leader
J.Jill
12.2000 - 12.2012
Area District Sales Manager
Chico's FAS
12.1988 - 12.1999
High School Diploma -
Big Beaver Falls High School
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/janinebook/