Janine Defronzo
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Administrator
Early Start Inc.
08.2023 - Current
- Streamlined office processes by implementing efficient organizational systems and digital tools
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records
- Enhanced team collaboration with the establishment of clear communication channels and guidelines
- Boosted productivity by prioritizing tasks and managing schedules
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies
- Interacted with employees and prospective parents by phone, email, or in-person to provide information
- Maintained electronic and paper filing systems for easy retrieval of information
- Coordinated communications, registration, recordkeeping, and other administrative functions
- Edited documents to improve accuracy of language, flow, and readability.
Medical Secretary
Fiasconaro & Fiasconaro
06.2018 - 08.2019
- Kept information confidential and followed HIPAA guidelines to maintain patient trust
- Organized paperwork such as charts and reports for office and patient needs
- Enhanced office productivity by handling high volume of callers per day
- Maintained current and accurate medical records for patients
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Prioritized calls through screening process and transferred calls and recorded messages for the doctor
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Preschool Assistant Teacher
St. Athanasius C.A. (UPK Program- NYCDOE)
04.2011 - 06.2018
- Supervised children during in-classroom activities and on playground
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- Communicated with parents to inform about child's progress and classroom behavior
- Maintained classrooms by disinfecting and sterilizing surfaces and toys
- Assisted teacher by developing lesson plans to meet educational goals for each child
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
- Created weekly newsletter to keep families informed about school activities
- Created portfolios to showcase progress of each child, using Microsoft Word and Excel
- Organized snack time and nap hours
- Assisted teacher with developing creative program suitable for preschool children.
Senior Customer Service Representative
Apple Bank For Savings
07.2003 - 12.2006
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Processed, scheduled and executed customer orders for new and established customers
- Researched and rapidly resolved client conflicts to maintain key accounts
- Engaged clients in person and over phone to answer questions and address complaints
- Followed up with customers regularly via phone and email to obtain payments and schedule services
- Greeted customers and listened closely to problems described to determine solutions.
Operations Specialist
Bluestone Capital Partners
01.2000 - 06.2003
- Collected, arranged and input information into database system
- Tracked and analyzed reports to determine needed improvements
- Assisted various departments with change by communicating new improvement plans and expectations.
Security Master Specialist
SG Cowen Securities Corp.
04.1998 - 01.2000
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in improved accuracy of trades
- Created monthly commission billing reports
- Researched and solved all problems pertaining to all traceable issues within the firm
- Received and input all new issues to be traded on a daily basis
- Monitored and updated pricing on all securities in the company database.
Education
Business -
College of Staten Island of The City University of New York
Early Childhood Education -
Kingsborough Community College of The City University of New York
Skills
- Preschool Programs
- Office Administration
- Office Management
- Instructional Assistance
- Classroom Management Techniques
- State Certification and Accreditation
- Technical and Computer Proficiency
- Parent and Guardian Relations
- Progress Tracking and Reporting
- File Organization
- Document Management
- Administrative Support
- Database entry
- Managing patient records
- Chart updates
- Registration management
- Office procedures understanding
- Process Improvements
Certification
- NYS Teaching Assistant Certificate
- Dasa Training Certificate
- NYS Child Abuse Course
- Building Blocks Professional Development
Timeline
Office Administrator
Early Start Inc.
08.2023 - Current
Medical Secretary
Fiasconaro & Fiasconaro
06.2018 - 08.2019
Preschool Assistant Teacher
St. Athanasius C.A. (UPK Program- NYCDOE)
04.2011 - 06.2018
Senior Customer Service Representative
Apple Bank For Savings
07.2003 - 12.2006
Operations Specialist
Bluestone Capital Partners
01.2000 - 06.2003
Security Master Specialist
SG Cowen Securities Corp.
04.1998 - 01.2000
Business -
College of Staten Island of The City University of New York
Early Childhood Education -
Kingsborough Community College of The City University of New York