Lisa Duran
management/ psychology/ hotel/ ticketing
Redlands, CA,CA
Summary
Talented/ enthusiastic Business owner with excellent marketing, customer service and facility oversight skills and more than twenty three years of experience. Highly effective and comfortable working with people at all levels in organization.
Hard-driving business leader offering skill in strategic business planning and team development. Recruit and train employees at all levels to meet customer and business demands. Forward-thinker and resourceful in meeting unique needs.
Self-motivated in the lodging profession and successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Throughout all endeavors- Experienced in leading and supervising operational and sales teams. Very motivated business professional bringing years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
36
36
years of professional experience
Work History
Hotel Owner/office Manager
Golden Bear Cottages
Big Bear Lake, California
10.1999 - Current
- Managed day-to-day business operations for twenty three years.
- Trained motivated employees to perform daily business functions for twenty three years.
- Enhanced operational efficiency and productivity by managing budgets, and account costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for over 35 employees.
- Created and monitored promotional approaches to increase sales and profit levels for large scope of businesses.
- Reconciled daily sales, returns and financial reports for lodging business for over twenty three years.
- Developed key operational initiatives to drive and maintain substantial business growth such as promotions and gaining trust of guests so they visit repeatedly.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across lodging industry operations.
- Devised processes to boost long-term business success and increase profit levels by doing long term rental promotions and trying to gain business of non profit groups.
- Trained and developed team members to build human capital by helping them understand to treat every customer with total respect..
- Set, enforced and optimized internal policies within staff to maintain responsiveness to demands.
- Aligned branding initiatives like New logo's and constant contact emails and sales strategies with client goals.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices Staff has worked for business for over 10 years.
Assistant Manager for Early Childhood Program
YMCA
San Bernardino, CA
01.1996 - 09.1999
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies for large successful hotel.
- Helped with planning schedules and delegating assignments to meet coverage and service demands for over thirty five employees.
- Offered hands-on assistance to guests/ customers, assessing needs and maintaining current knowledge of consumer preferences and how we can better experiences.
- Completed regular inventory counts to verify stock levels of housekeeping supplies, cabin furniture and appliance needs etc., address discrepancies and forecast future needs.
Ticket Manager
Pacific Suns Baseball Club
Palm Spings/ Oxnard, CA
04.1994 - 08.1998
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff of 50 people.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Arranged staffing hours for 50 employees for daytime and evening events/games to accommodate event needs.
- Worked with marketing and sales department team to create and implement upsell opportunities for events/games.
- Developed strategic ideas to bring more fans to Ballpark and draw more revenue.
Waitress
Alfredos Pizza
San Bernardino, CA
06.1993 - 07.1998
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
Bachelor of Science - Psychology And Human Development
California State University San Bernardino
San Bernardinno06.2002
Skills
- Effective Communicator and Public Speaker
- Employee Motivation and Performance
- Executive Leadership
- Leadership and People Development
- Integrity and Transparency
- Preschool Programs
- Childcare Facilities
- Labor Relations
- Advertising Initiatives
- Business Consulting
- Supplier Relations
- Operational Efficiency and Safety
- Evaluating Suppliers
- Reducing Costs
- Accounts Payable and Accounts Receivable
- Project Oversight
- Social Perceptiveness
- People and Culture
- Sales Growth
- Balanced Work Ethic
- Management Team Leadership
- Adaptable and Flexible
Accomplishments
- Achieved multiple awards from the Bear Valley School district through effectively helping with overseeing all volunteers and leading them.
- Collaborated with team of Chamber Board members in the development of bringing more guests to visit Big Bear.
- Supervised team of 15 staff members.
- grown a AAA approved hotel from a 2 star to a three star facility.
- Achieved multiple awards by completing community tasks with accuracy and efficiency.
Affiliations
- American Marketing Association
- Rotary International
- Chamber of Commerce
- school board liaison for hiring new employees
- Lodging association member
- AAA representative for lodging
Languages
Spanish
Limited Working
Timeline
Hotel Owner/office Manager
Golden Bear Cottages
10.1999 - Current
Assistant Manager for Early Childhood Program
YMCA
01.1996 - 09.1999
Ticket Manager
Pacific Suns Baseball Club
04.1994 - 08.1998
Waitress
Alfredos Pizza
06.1993 - 07.1998
Bachelor of Science - Psychology And Human Development
California State University San Bernardino