Janine Fraser
Loganville,GA
Summary
Dynamic healthcare professional with extensive experience at Piedmont Urgent Care, excelling in patient service and medication management. Proven ability in inventory control and professional communication, ensuring optimal patient satisfaction. Adept at navigating complex insurance processes while fostering strong relationships, contributing to a seamless healthcare experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Secretary and PSR (Patient Service Rep)
Piedmont Urgent Care by Wellstreet
Loganville, Georgia
07.2024 - Current
- Provided detailed information regarding visits to enhance patient understanding.
- Reviewed medication details with consultation to ensure accuracy.
- Facilitated patient access to medications via in-house pharmacy, achieving high sales percentage daily.
- Conducted monthly inventory checks for delivered medications to maintain stock levels.
- Scanned patient paperwork into charts to ensure accurate medical records.
- Sanitized and cleaned rooms prior to next patient's entry for safety.
- Checked in and discharged 60-80 patients daily using EPIC and DFD systems.
- Greeted patients and verified insurance while collecting payments.
Pharmaceutical Insurance Account Manager
RX Valet LLC
Lawrenceville, Georgia
10.2022 - 07.2024
- Facilitated meetings with Group company CEOs to review monthly updates and savings plans.
- Processed medication orders via phone for timely patient shipments.
- Oversaw verbal and overridden Prior Authorizations to expedite approvals.
- Managed incoming calls to ensure patient satisfaction and address inquiries.
- Collaborated with doctor offices and local pharmacies to resolve medication issues.
- Identified high-cost and specialty medications for cost-effective solutions.
- Contacted 50 or more patients monthly to discuss refills and new orders.
Pharmacy Technician
Palliative Pharmacy Solutions (Hospice Care)
Tucker, Georgia
06.2016 - 10.2022
- Dispensed 1,200 to 2,000 medications daily for home care and hospice facilities.
- Performed monthly medication inventory checks to ensure accurate stock levels.
- Compounded medications for hospice patients in compliance with safety protocols.
- Assisted pharmacists with medication reviews and patient consultations for optimal care.
- Collaborated with healthcare teams to facilitate timely medication delivery.
- Educated patients and families on proper medication usage and potential side effects.
- Maintained accurate records of controlled substances according to DEA regulations.
- Supported pharmacy operations by managing phone inquiries and directing requests.
Education
High School Diploma -
Faith Academy
Loganville, GA12-2011
3D Animation Arts And Computer Science -
Arts & Business Highschool
Queens, NYHigh School Diploma -
South Gwinnett High School
Snellville, GASome College (No Degree) - Early Childhood Education
Gwinnett Technical College
Lawrenceville, GAPhlebotomy - CPT & NHA
Phlebotomy Training Specialists
Marietta, GASkills
- Phlebotomy and venipuncture
- Medication dispensing and compounding
- Insurance management
- Patient discharge procedures
- Medication review processes
- Inventory management
- Pharmacy operations
- Customer relationship management
- Customer support and service
- Professional communication skills
- Data entry and computer proficiency
- Adaptability and teamwork
- Medical office operations
- Patient communication strategies
- Detail orientation
- Team collaboration skills
- Time management techniques
- Medical records maintenance
- Positive reinforcement strategies
- Healthcare industry knowledge
- Medical office administration tasks
- Medication inventory control
- Lab test documentation protocols
- Outpatient care practices
- Professional telephone etiquette skills
- Lab test protocols expertise
- Medical terminology proficiency
- Medication stock ordering processes
- HIPAA compliance standards
- Clinical support services
Certification
- CPT
- NHA
- RPhT
- CPR
Timeline
Unit Secretary and PSR (Patient Service Rep)
Piedmont Urgent Care by Wellstreet
07.2024 - Current
Pharmaceutical Insurance Account Manager
RX Valet LLC
10.2022 - 07.2024
Pharmacy Technician
Palliative Pharmacy Solutions (Hospice Care)
06.2016 - 10.2022
High School Diploma -
Faith Academy
3D Animation Arts And Computer Science -
Arts & Business Highschool
High School Diploma -
South Gwinnett High School
Some College (No Degree) - Early Childhood Education
Gwinnett Technical College
Phlebotomy - CPT & NHA
Phlebotomy Training Specialists