Janine Hofsommer
roaring brook,PA
Summary
Versatile and dynamic, with over 20 years of experience enhancing customer satisfaction as a Head Barber and streamlining operations at Stately Pet Supply. Expert in effective communication and problem-solving, adept at forming strategic relationships and increasing revenue. Demonstrates adaptability and creativity, ensuring high levels of client engagement and satisfaction. Passionate about fostering supportive and nurturing environments for families.
Overview
29
29
years of professional experience
Work History
Store Associate /Operations Manager
Stately Pet Supply
Clarks Summit, PA
09.2023 - Current
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw daily operations, ensuring efficiency and effectiveness from day to day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Ensuring customers get the care and attention needed.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Senior Hairstylist /Head Bartender
Serge's Barber shop
Scranton, PA
05.2001 - 09.2023
- Goal oriented with a high level of customer satisfaction and care.
- Sales marketing and specialized knowledge in customer and personal care.
- Motivated with a love of client care and a desire for customer satisfaction.
- A driven team player with 20 plus years experience as part of a growing business.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers to provide a comfortable space to feel their best.
- Greeted guests with friendliness and professionalism.
- Ensured all safety precautions were taken while performing haircuts.
Telemarketer
Future Business Leaders of America, FBLA
Scranton, PA
06.1996 - 03.2000
- Greeted customers in a friendly, professional manner on the phone.
- Collaborated with new customers to give details about company offerings.
- Maintained up-to-date knowledge of company products and services.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Resolved customer complaints promptly and professionally while documenting details.
- Developed relationships with customers to increase sales opportunities.
Education
Cosmotologst
Empire Beauty School
Scranton, PASkills
- Effective communication
- Adaptability
- Time management
- Problem solving
- Activity planning
- Client engagement
- Creativity
- Patience and empathy
- Positive reinforcement
- Reliability
- Emotional support
- Friendly and respectful
References
- Eva Siminski / Daniel Benson
Timeline
Store Associate /Operations Manager
Stately Pet Supply
09.2023 - Current
Senior Hairstylist /Head Bartender
Serge's Barber shop
05.2001 - 09.2023
Telemarketer
Future Business Leaders of America, FBLA
06.1996 - 03.2000
Cosmotologst
Empire Beauty School