Janine Mallari
Orange Beach
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front and Back Desk Receptionist
The Centennial Resort
Gulfport
11.2024 - Current
- Greeted visitors warmly and made them feel welcome in the office.
- Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
- Adhered to all company policies and procedures related to front desk operations.
- Managed daily mail operations such as sorting incoming mail, preparing outgoing mail.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Responded to inquiries from customers regarding products or services offered.
- Answered incoming calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Provided excellent customer service at all times while interacting with clients over the phone or in person.
- Created customer accounts in the system for billing purposes.
- Resolved customer complaints quickly and efficiently without escalating matters further.
Teller
Community Bank
08.2022 - 10.2024
- Respond to customer account inquiries.
- Verifying signatures and endorsements
- Balance teller drawers, vault, and ATM
- The ability to process transactions quickly and accurately in a fast-paced environment.
- Stay up to date on the bank's policies, procedures, and products.
Teller
Woodforest
04.2021 - 08.2022
- Respond to customer account inquiries.
- Verifying signatures and endorsements
- Balance teller drawers, vault, and ATM
- Open new accounts.
- The ability to process transactions quickly and accurately in a fast-paced environment.
- Stay up to date on the bank's policies, procedures, and products.
Table game dealer
Golden Nugget
01.2019 - 03.2021
- Provided prompt, courteous, and accurate dealing at assigned gaming table.
- Maintained a professional and friendly attitude.
- Effectively explained the rules of the games to the casino guests.
- Interacted with floor supervisors to share my concerns and any suspicious behavior
- Monitor game pace and play while maintaining a fun environment
Education
Mississippi Gulf Coast Community College
01.2015
Skills
- Bilingual- Filipino
- Cash handling
- Customer service skills
- Banking policies and procedures
- Time management
- Front desk operations
- Communication skills
- Billing and invoicing
- Phone etiquette
Timeline
Front and Back Desk Receptionist
The Centennial Resort
11.2024 - Current
Teller
Community Bank
08.2022 - 10.2024
Teller
Woodforest
04.2021 - 08.2022
Table game dealer
Golden Nugget
01.2019 - 03.2021
Mississippi Gulf Coast Community College