Janine Musselwhite
Cape Coral,FL
Summary
I pride myself in bringing top-notch oral and written communication skills, active listening and analytical problem-solving skills. This, in turn, enhances our customer satisfaction rates and instills trust and loyalty, in our company. Understanding customer desires, and providing customized solutions, to each individual situation. I am a strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Resourcefulness accompanied by independent decision making skills to make sound judgment with minimal supervision for positive impact to the business.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Ace Hardware
4700 Terminal Dr Fort Myers FL.
08.2021 - Current
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed relationships with our customers to provide a pleasant and efficient customer interaction.
- Multitasking to accommodate the needs of both our customer and territory representatives.
- Training new hires on our E-commerce and Wholesale policies. Including but limited to claims, order tracking, invoicing inconsistencies, drop-ship inquiries and quality assurance.
Construction Worker
LeeMar Construction
15685 Pine Ridge Rd. Fort Myers FL. 33908
05.2019 - 08.2021
- Utilized hammers, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated power equipment to move materials and promote job efficiency.
- Followed blueprints to complete projects according to specifications.
- Dug trenches and set up forms to specified requirements for concrete pours.
Benefits Specialist
Blue Cross And Blue Shield
08.2018 - 04.2019
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
Cashier Team Lead
Circle K
02.2017 - 04.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Manager on Duty
Popeyes
01.2015 - 12.2016
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
Housekeeper
Yogi Bear Camp Ground
06.2013 - 11.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Island Coast High School
Cape Coral, FL05.2014
Skills
- Report Generation
- Call Management
- Complaint Resolution
- Data Collection
- Account Updating
- Information Security
- Scheduling
- Product Knowledge
- Reading Comprehension
- Staff Training
- Recordkeeping Strengths
- Professional Telephone Demeanor
- Client Relations
- Prioritization
- Active Listening
- Quality Control
- Call Center Operations
- Problem-Solving Abilities
- Multi-Line Phone Talent
- Conflict Mediation
- Excellent Communication
- Calm Under Pressure
- Organization and Time Management
Timeline
Customer Service Representative
Ace Hardware
08.2021 - Current
Construction Worker
LeeMar Construction
05.2019 - 08.2021
Benefits Specialist
Blue Cross And Blue Shield
08.2018 - 04.2019
Cashier Team Lead
Circle K
02.2017 - 04.2019
Manager on Duty
Popeyes
01.2015 - 12.2016
Housekeeper
Yogi Bear Camp Ground
06.2013 - 11.2013
Island Coast High School