Janine Santos
New York,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
UberEATS Delivery Driver
UberEATS
08.2021 - Current
- Filled customer orders quickly to promote speedy service, helping increase business.
- Delivered customer orders to homes and places of business within established time frames.
- Carried food in insulated bags to maintain hot or cold temperature.
- Recorded weekly hours and mileage for accurate payment.
- Contacted customers prior to delivery to coordinate delivery times.
Spanish Interpreter
CyraCom
03.2022 - 07.2022
- Used Spanish language and interpersonal skills to interpret between people who had language barrier.
Customer Care Associate
Global Contact Services
06.2021 - 08.2021
- Processed advance reservation requests for approved customers of the NYCT.
- Paratransit Program-Access A Ride.
- Performed modifications or cancellations to pre-existing reservations.
- Handled high volume of inbound calls while maintaining call quality and call handle time averages.
- Redirected calls received in error to the correct department for customer assistance.
Customer Service Representative
Liberty Tax Service
12.2016 - 01.2018
- Scheduled office visits for clients to meet with Tax Preparer for interview and filings.
- Advised clients of qualifying documentation needed for tax interview.
- Placed calls to pre-existing and potential clients to advise of discounts and promotions.
- Greeted clients upon entry to office and directed them to waiting area and/or tax preparer.
- Received client complaints and provided solutions.
- Interpreted for non English speaking clients.
Paralegal Assistant
Delmas A. Costin Jr
02.2017 - 10.2017
- Prepared drafts of legal documents and arguments to include briefs, pleadings, appeals, agreements, contracts, legal memoranda, applications, declarations and motions.
- Reviewed legal forms and documents for accuracy; revised when necessary.
- Organized, cross-checked and validated information and tracked case files.
- Performed records research.
- Interpreted for non english speaking clients.
Childcare Provider
David Silverio
10.2013 - 12.2013
- Supervised and engaged children in age-appropriate activities that aided in development
- Ensured children’s safety by provide age-appropriate materials and maintaining common areas
- Planned, prepared and served meals adhering to dietary restrictions
Office Assistant
Norman Thomas High School
09.2008 - 06.2012
- Received, sorted, distributed incoming mail and prepared outgoing mail.
- Faxed, scanned, copied and filed documents.
- Typed documents, reports, and correspondences.
- Answered phone calls and transferred to the appropriate receiver; took messages when unavailable.
Education
Certified in Makeup -
Chic Studios School of Makeup
New York, NYBachelor of Arts - Forensics Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2024
Associate of Arts - Criminal Justice
CUNY Hostos Community College
Bronx, NY05.2020
Certified Medical Clinical Assistant in Medical Assisting -
Hostos Community College of The City University of New York
The Bronx, NY01.2017
Skills
- FLUENT IN- English & Spanish
- Interpretation (10 years)
- Organization
- Leadership
- Microsoft Office- MS Word, MS Excel, Adobe, MS, Powerpoint
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Spanish Interpreter
CyraCom
03.2022 - 07.2022
UberEATS Delivery Driver
UberEATS
08.2021 - Current
Customer Care Associate
Global Contact Services
06.2021 - 08.2021
Paralegal Assistant
Delmas A. Costin Jr
02.2017 - 10.2017
Customer Service Representative
Liberty Tax Service
12.2016 - 01.2018
Childcare Provider
David Silverio
10.2013 - 12.2013
Office Assistant
Norman Thomas High School
09.2008 - 06.2012
Certified in Makeup -
Chic Studios School of Makeup
Bachelor of Arts - Forensics Psychology
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Criminal Justice
CUNY Hostos Community College
Certified Medical Clinical Assistant in Medical Assisting -
Hostos Community College of The City University of New York
Similar Profiles
Joshua Cyro Mandapat DatuJoshua Cyro Mandapat Datu
UberEats Driver at UberEatsUberEats Driver at UberEats
Robert TurnerRobert Turner
Food Delivery Driver at UberEatsFood Delivery Driver at UberEats
Vicky Nicole ArzolaVicky Nicole Arzola
Food Delivery at UberEatsFood Delivery at UberEats