JANINE SAPHIR
Monroe,NY
Summary
Enterprise client leader with a focus on regulatory transformation and complex financial services initiatives. Proven track record in managing client relationships and providing actionable solutions. Skilled in cross-functional collaboration to drive successful implementations and deliver measurable business outcomes.
Overview
23
23
years of professional experience
Work History
Senior Director, Tax Client Solutions & Operations
Broadridge Financial Solutions
New York, New York
12.2017 - Current
- Act as executive relationship manager for one of the company's largest enterprise financial institution clients, spearheading strategic technology initiatives, client governance, production readiness, and executive stakeholder engagement.
- Deliver strategic leadership to facilitate annual processing and distribution of approximately 3.5 million reportable tax forms and associated accounts across IRS information reporting, retirement withholding, and specialty tax reporting programs.
- Spearheaded over 1200 Jira initiatives driving Tax 3.0 modernization for enterprise client implementations
- Led cross-functional teams in implementing enterprise tax solutions, including Tax 3.0 and Tax Management Services, to drive client success.
- Recognized organizational gap in regulatory impact analysis; established repeatable framework for evaluating IRS forms instructions and filing specifications.
Collaborated with product management and software development to translate regulatory changes into BRDs and JIRA initiatives.
Developed implementation strategies and testing plans to ensure compliance with updated regulations. - Recognized organizational gap in regulatory impact analysis; established repeatable framework for evaluating IRS forms instructions and filing specifications.Collaborated with product management and software development to translate regulatory changes into BRDs and JIRA initiatives.Developed implementation strategies and testing plans to ensure compliance with updated regulations.
- Directed executive client leadership initiatives to enhance governance and strategic planning.
- Enhanced reclassification processing by incorporating record date into income records, resulting in improved payment-to-factor match rates.
- Executed user acceptance testing and regression testing to ensure production readiness.
- Provided operational governance for client enablement, enhancing internal and external training programs.
Executive Assistant, Sales Enablement
Broadridge Financial Solutions
New York, NY
06.2016 - 12.2017
- Coordinated executive calendars and scheduled high-priority meetings for senior leadership to optimize availability and collaboration.
- Developed reports and presentations for board meetings and client engagements, ensuring clear communication of key insights and strategic goals.
- Tracked budgets and compiled expense reports for executive teams, supporting informed financial decision-making.
Registered Sr. Portfolio Administrator
Wheatley Management, LLC
Jericho, NY
10.2009 - 06.2016
- Delivered financial analysis and operational support for 10 venture capital funds, enhancing portfolio performance.
- Managed client service requests for high-net-worth investors, achieving timely and effective resolutions.
- Maintained Advent Axys portfolio management system for accurate financial reporting and compliance.
- Reconciled cash investment positions and market values across various bank and brokerage accounts.
- Oversaw trading cycle elements ensuring timely settlement in cash margin and DVP accounts.
Registered Sr. Portfolio Administrator
Northeast Securities
New York, NY
10.2003 - 06.2009
- Supported founder and owner of RIA managing over $1 billion in AUM by providing portfolio administration, enhancing client relationships, and ensuring operational oversight for high-net-worth individuals, trusts, and foundations.
- Managed daily pricing and performance tracking within Advent portfolio management system, ensuring accurate reporting for investment advisors and facilitating informed decision-making.
- Executed equity and fixed income trades for investment advisors, managing unsolicited client transactions to maintain seamless operations.
Education
Bachelor of Arts - Accounting
Queens College
Flushing, NY01-2015
Bachelor of Science - Anthropology
Hunter College
New York01-2004
Skills
- Tax operations strategy
- Tax data analytics
- Regulatory compliance
- Requirements documentation
- JIRA management
- Operational readiness
- Business strategy
- Enterprise strategies
- Cross-functional leadership
- Client leadership
- Team management skills
- Stakeholder training
- Executive communication
- Advanced Excel capabilities
Executive Portfolio
Executive Client Leadership, Client Governance, Strategic Planning, Cross-Functional Leadership, Team Leadership, Tax 3.0, Tax Management Services (TMS), Taxonomy, Tax Data Services, IRS IRIS, IRS FIRE, Direct State Reporting, Business Requirements (BRDs), JIRA, Product Partnership, UAT, Regression Testing, Production Readiness, Enterprise Implementations, Executive Communications, Internal & External Training, Operational Governance, Production Support
Executive Impact
- Serve as the executive relationship manager for one of Broadridge's largest enterprise financial institution clients, leading strategic technology initiatives, client governance, production readiness, and executive stakeholder engagement.
- Support migration implementation for enterprise financial institution clients, providing strategic leadership, operational analysis, production support, customized tax reporting, and complex issue resolution.
- Provide strategic leadership supporting the annual processing and delivery of approximately 3.5 million reportable tax forms and associated accounts across IRS information reporting, retirement, withholding, and specialty tax reporting programs.
- Authored and managed over 1,200 JIRA initiatives while supporting Tax 3.0 modernization, enterprise client implementations, IRS regulatory updates, production support, operational enhancements, and product development.
- Recognized an organizational gap in regulatory impact analysis and established a repeatable framework for evaluating IRS forms, instructions, filing specifications, and statement mockups. Partnered with Product Management and Software Development to translate regulatory changes into BRDs, JIRA initiatives, implementation strategies, and testing plans.
- Lead enterprise migration initiatives from Tax Management Services (TMS) to Tax 3.0.
- Reduced TMS correction volumes through proactive process improvements and standardized runbooks.
- Designed enhancements to reclassification processing by incorporating record date into income records, improving payment-to-factor match rates.
Timeline
Senior Director, Tax Client Solutions & Operations
Broadridge Financial Solutions
12.2017 - Current
Executive Assistant, Sales Enablement
Broadridge Financial Solutions
06.2016 - 12.2017
Registered Sr. Portfolio Administrator
Wheatley Management, LLC
10.2009 - 06.2016
Registered Sr. Portfolio Administrator
Northeast Securities
10.2003 - 06.2009
Bachelor of Arts - Accounting
Queens College
Bachelor of Science - Anthropology
Hunter College