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Janine A Rees
Naples,FL
Summary
Results-driven All-Lines Field Claims Adjuster with a track record of expediting claims and reducing operational costs. Expertise in policy analysis and strategic communication fosters improved client satisfaction and supports profitability through efficient claims handling and resolution.
Overview
15
15
years of professional experience
Work History
Resident Field adjuster
UPC Insurance Co
St. Pete, FL
01.2013 - 12.2017
- Proficient at inspection and analyzing claim validity and liability along with continuous review of HO policies and endorsements - ISO and specialized formats
- Mastered communication skills to commensurate with a wide variety of parties with various needs, backgrounds and attitudes
- Developed skills to formulating an action plan and strategy, with a goal of obtaining objective documentation and technical rationale for educated decisionmaking
- Extremely adept at interpreting policy provisions to apply them to complex coverage questions
- Reduced overhead to increase profitability for the Company
Independent Adjuster
GAB
01.2008 - 12.2013
- Expeditious handling of claims and settlement recommendations
- Continual review of coverage with standard and non-standard policies and endorsements
- Developed a following of dedicated clients to streamline each carriers' Best Claim Practices
- Partnered with a team of experienced vendors for immediate facilitation of remediation and restoration, reducing down time/Business Interruption
Field Claims rep.
Auto-Owners Insurance Company
S Florida
01.2005 - 12.2013
- Maintained excellent public relations through exceptional communication skills, patience and empathy, in dealing with insured's and agents for successful relationships
- Key member of storm team - hurricanes and tropical storms in Florida, including temporary housing
- Excel in organizing and coordinating subcontractors to expedite an agreed price for timely restoration, contents damage mitigation and ALE evaluation
- Superior investigation pursuant subrogation to streamline recovery
- Monitored defense attorney' discovery, reporting and billing
- Directly involved with managing Cause & Origin experts
- Meeting with agents continually to increase dedication to the Company and build the brand
Adjuster In Charge
Crawford & Company
01.2003 - 12.2013
- Committed to providing superior service to clients (self-insured and company) insured's, claimants, and their representatives, thus, in all aspects of claims handling - virtually eliminating mediation, arbitration and litigation expense.
- Methodical review of facts with follow-through to facilitate damages documentation
- Partner with chosen customer contractor's to facilitate an agreed price therefore reducing costs
- Confident handling of fair and timely settlement negotiations
- Efficiently coordinate work quality within time constraints
Education
Paralegal Certificate -
Webster University
BS -
Purdue University
W. Lafayette, INAIC, Associates in Claims -
Insurance Institute of America
PCLS -
American Insurance Institute/AEI
Skills
- Haag Roof certification
- IICRC Certified
- Xactimate with Sketch
- MSB - Symbility
- MS Office
- Innovation Group - Insurer Claims
- VIP Software - VIP Bill Pro Audit
- Outlook mail
- Web Ex Meeting
Affiliations
- Jacksonville (FL) Claims Association & SWFCA - Southwest FL Claims Association
Marketing
Interpersonal relationships help build the brand. Contacts with agents, who are the front line, enhance product awareness. Face-to-face follow up shows commitment, teamwork and passion.
Work Preference
Job Search Status
Open to workMinimum Desired Compensation
$45000/yrTimeline
Resident Field adjuster
UPC Insurance Co
01.2013 - 12.2017
Independent Adjuster
GAB
01.2008 - 12.2013
Field Claims rep.
Auto-Owners Insurance Company
01.2005 - 12.2013
Adjuster In Charge
Crawford & Company
01.2003 - 12.2013
Paralegal Certificate -
Webster University
BS -
Purdue University
AIC, Associates in Claims -
Insurance Institute of America
PCLS -
American Insurance Institute/AEI