Janiqia Johnson
North Charleston,SC
Summary
Motivated Coordinator with versatile background in various administrative support functions. Strong worth ethic, adaptability and exceptional interpersonal skills. Follows office workflow to increase performance levels, maintain files and records and support teams with various administrative and clinical tasks. Outstanding knowledge of MS Office, EagleSoft, Open Dental and accounting software.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Office Coordinator
Ammons Dental by Design USA
Summerville, SC
10.2021 - 01.2023
- Greeted and checked in/out patients upon appointment arrival/departure
- Prepared, maintained, and monitored schedule for multiple providers
- Answered incoming calls for new patients, emergencies, records request, and follow up
- Reviewed and updated medical history, insurance, and name changes
- Performed pre-authorization and verified insurance
- Worked closely with clinical staff to assure efficient patient care throughout appointment
- Reviewed and discussed treatment plan and scheduled next treatment and follow up appointments as needed
- Audited patient account for outstanding balance or open/unprocessed claims
- Reviewed and processed insurance claims and applied applicable payments
- Collected cash, Care Credit, and Sunbit payments
- Submitted prescription request to pharmacy electronically or by phone
- Verified patient need for medical clearance or premedication prior to appointment
- Daily monitored Revenue Well for patient communication of appointment rescheduling or late arrivals
- Assisted Treatment Coordinator with Sleep Apnea Assessments
- Performed clinical dental assistant duties as requested
- Alternated On-call duty to assist patients after hours
- Managed end of day log to record clinical providers productivity, completed appointments, and payments collected
- Compiled end of month documents to submit to controller
- Scanned patient forms into Eaglesoft and managed documents
- Maintained supply, equipment, and inventory purchasing
- Maintained front office records and licensure records.
Accounting Administrative Assistant
Charleston Water System USA
Charleston, SC
12.2016 - 03.2021
- Performed detailed accounting, budgeting, invoicing, and requisition/purchase order activities
- Processed accounts payable and payroll recap checks each week and maintained proper check logs
- Composed and received email and paper correspondence, distributed mail, and organized into files as needed
- Received inquiries via letter, phone, and in person, and directed inquiries to the proper staff or department
- Prepared business travel plans for staff, completed proper paperwork, and recorded in database
- Maintained departmental training records in department database
- Compiled data for monthly operating report and distributed to department staff
- Updated monthly cell phone usage data for all departments and distributed.
Financial Service Coordinator
Verizon USA
North Charleston, SC
04.2014 - 06.2016
- Reviewed accounts for inbound and outbound calls daily and provided plan options to best fit customers usage
- Provided best collection plans on accounts with past due balance and overages
- Contacted delinquent customers for resolution of past due invoices and negotiated payments
- Handled customers disputes and follow through with resolution
- Reconciled accounts to ensure credit and payments on accounts are resolved timely and services are secured
- Utilized tools and resources on every call to make appropriate recommendations to customers
- Educated customers on product/service benefits, and explained how they will add value to their wireless experience.
Customer Service Specialist
Verizon Wireless
North Charleston, SC
11.2012 - 04.2014
- Demonstrated excellent customer service while in fast-paced, intense, results-oriented environment
- Analyzed customer accounts and financial records to ensure account security
- Met performance expectations and looked for opportunities to add value to Verizon Wireless
- Provided answers to common questions on product and services offered
- Conducted Tier 1 troubleshooting when customers required device assistance
- Empathized and acknowledged customer concerns to create trust and build a partnership.
Teller
TD Bank
Charleston, SC
10.2011 - 11.2012
- Established credibility with customers and remembered customers by names, creating a friendly rapport
- Processed detailed teller transactions including accepting loan payments, managing deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
- Maintained customer confidence and protected bank operations by keeping information confidential
- Contributed to reaching store and individual goals by reaching and exceeding results.
Education
BBA - Bachelor of Business Administration
Strayer University
Associate of Science - Associate in Science
Trident Technical College
North Charleston, SCDental Assistant Chairside Program
Palmetto School of Career Development
CPR / American Heart Association
Associate in Arts
Trident Technical College
High School Diploma -
Garrett Academy of Technology
Skills
- Customer Service
- Written and verbal communication
- Operations Management
- MS Office & Eaglesoft
- Scheduling and Calendar Management
- Amalgams, Composites, and Impressions
- Sterilization & Hygiene
- Preventive Dentistry
- Polishing & Sealants
- Four Handed Dentistry
- Radiology Safety & Procedure
Dental Experience
Dental Assistant Intern, Peninsula Cosmetic Dentistry, Charleston, SC, 11/2016
- Sterilized instruments, Observed patient appointments
Dental Assistant Intern, Charleston Oral and Facial Surgery, James Island, SC, 11/2016
- Sterilized instruments, Observed patient appointments, Cleaned patient rooms
Certification
- CPR Certified
Timeline
Dental Office Coordinator
Ammons Dental by Design USA
10.2021 - 01.2023
Accounting Administrative Assistant
Charleston Water System USA
12.2016 - 03.2021
Financial Service Coordinator
Verizon USA
04.2014 - 06.2016
Customer Service Specialist
Verizon Wireless
11.2012 - 04.2014
Teller
TD Bank
10.2011 - 11.2012
BBA - Bachelor of Business Administration
Strayer University
Associate of Science - Associate in Science
Trident Technical College
Dental Assistant Chairside Program
Palmetto School of Career Development
CPR / American Heart Association
Associate in Arts
Trident Technical College
High School Diploma -
Garrett Academy of Technology
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