Janiqua Jenkins
Whitakers,NC
Summary
Assisted customers by providing effective solutions to inquiries and issues. Supported team members in achieving high productivity through efficient task management. Fostered positive relationships with customers by actively listening and demonstrating empathy.
Overview
14
14
years of professional experience
Work History
Aseptic Service Worker
Pfizer
09.2023 - 11.2025
- Monitored inventory levels to identify and remove expired or damaged goods.
- Addressed spills and accidents promptly by utilizing suitable cleaning materials.
- Conducted regular inspections of facilities to identify signs of wear or damage.
- Adhered to established health codes while executing responsibilities.
- Executed trash removal and liner replacement to maintain cleanliness and hygiene standards.
- Executed waste transportation to designated disposal sites, ensuring adherence to safety protocols.
- Maintained comprehensive records of daily tasks executed on job log sheets.
- Executed thorough cleaning of windows, door frames, and sills to enhance property appearance.
- Sanitized multiple surfaces using approved cleaning products to ensure a hygienic environment.
- Organized and maintained chemical equipment and cleaning products storage.
City Carrier Assistant
USPS
07.2021 - 09.2023
- Facilitated resolution of issues concerning undeliverable or misdirected mail.
- Facilitated signature collection on parcels to ensure proof of delivery.
- Monitored and enforced compliance with safety regulations during motor vehicle operation.
- Addressed customer complaints regarding mail service with professionalism and empathy.
- Oversaw maintenance of delivery and pickup logs to ensure accurate record-keeping.
- Executed mail delivery along designated routes utilizing USPS-provided vehicle.
- Managed processing of incoming and outgoing mail at post office counter, including sorting, weighing, canceling, stamping, and labeling envelopes and packages.
- Executed customer service responsibilities, including processing change of address requests and distributing postal forms.
- Utilized hand-held scanners to monitor package tracking throughout delivery operations.
- Streamlined package organization by route sequence and ensured accurate delivery to designated addresses.
- Logged items into system to ensure accurate tracking information.
- Documented and communicated any suspicious activity observed during mail delivery.
Correctional Officer
NCDPS
10.2018 - 07.2021
- Executed secure transportation of prisoners between facilities and court hearings using specialized vehicles equipped with restraints.
- Executed regular cell inspections to identify potential drug use and prohibited items threatening security.
- Led comprehensive searches of inmate cells and prison grounds to identify contraband and illegal activities.
- Oversaw prison order by monitoring inmate behavior and implementing necessary interventions.
- Oversaw prisoner activities during meals, recreation, work assignments, medical visits, court appearances, and other scheduled events.
- Compiled comprehensive reports detailing all pertinent information regarding daily operations at the correctional facility.
- Managed emergency response to riots and disturbances, implementing appropriate force measures.
- Facilitated inmate interactions to alleviate tensions and foster a peaceful environment within the facility.
- Implemented and enforced prison rules and regulations to ensure safety and security for inmates and staff.
Receptionist
Salon Se Swa
09.2011 - 10.2018
- Oversaw office supplies inventory management and executed timely orders to ensure availability.
- Organized and managed appointment scheduling for clients, customers, and visitors.
- Oversaw distribution of incoming mail, courier services, faxes, and photocopying requests.
- Welcomed visitors and delivered comprehensive assistance.
- Executed customer payment processing through cash registers and point-of-sale terminals, ensuring adherence to company policies and procedures.
- Assisted in monitoring office supplies inventory by checking stock levels. Helped anticipate supply needs and placed orders for necessary items. Supported verification of received supplies to maintain accurate inventory records.
- Facilitated visitor experience by greeting, welcoming, and directing to appropriate personnel.
Education
High School Diploma -
Nash Community College
Rocky Mount, NC05-2010
Skills
Assisted in maintaining a safe work environment by identifying hazards and reporting safety concerns Supported team members in adhering to safety protocols and procedures Participated in safety training sessions to enhance workplace awareness
Supported team dynamics through active listening and conflict resolution Fostered a collaborative environment by promoting understanding and respect among team members
Facilitated effective complaint resolution processes to enhance customer satisfaction
Executed account updates to ensure data accuracy and compliance
Executed accurate data entry processes to ensure information integrity
Demonstrated assertiveness in communication to foster collaborative team dynamics
Facilitated inbound and outbound communication to support customer inquiries and resolve issues effectively Managed call flow to ensure timely responses and maintain customer satisfaction Assisted team members in achieving communication goals through collaborative efforts
Executed accurate money handling procedures to ensure financial integrity
Processed payments efficiently to support daily operations Assisted customers with payment inquiries to enhance satisfaction Collaborated with team members to streamline payment procedures
Demonstrated keen attention to detail in all tasks undertaken
Facilitated team development initiatives to enhance collaboration and performance
Languages
English
Native or Bilingual
Timeline
Aseptic Service Worker
Pfizer
09.2023 - 11.2025
City Carrier Assistant
USPS
07.2021 - 09.2023
Correctional Officer
NCDPS
10.2018 - 07.2021
Receptionist
Salon Se Swa
09.2011 - 10.2018
High School Diploma -
Nash Community College