Janira Snowden
New Rochelle,USA
Summary
Dedicated to delivering exceptional guest experiences through effective multitasking and organizational skills. Proven reliability in completing tasks efficiently and accurately. Strong commitment to maintaining high standards of service and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
Scarsdale, NY
06.2024 - 08.2024
- Greeted and welcomed customers, creating a positive first impression.
- Processed payments accurately using point-of-sale system.
Shift Supervisor
Boston Market
Greenwich, CT
10.2012 - 11.2023
- Handled cash, card, check, gift card, and coupon transactions for customer purchases.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Performed cash count-out at the end of each shift and addressed all customer queries.
- Welcomed customers, offering assistance to help find store items.
- Completed opening duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
Associate of Arts - Liberal Arts and Sciences
Norwalk Community College
Norwalk, CT01.2015
High School Diploma -
Saunders Trades and Tech High School
Yonkers, NY06.2006
Skills
- Customer Service
- Phone etiquette
- Customer relationship management
- Team training
- Conflict resolution
- Effective communication
- Point-of-sale operation
- Payment processing
- Attention to detail
- Adaptability and flexibility
Certification
- ServSafe Food Handler, 05/01/24-05/01/27
- ServSafe Food Allergens, 07/01/24-07/01/27
Timeline
Front of House Team Member
Chick-fil-A
06.2024 - 08.2024
Shift Supervisor
Boston Market
10.2012 - 11.2023
Associate of Arts - Liberal Arts and Sciences
Norwalk Community College
High School Diploma -
Saunders Trades and Tech High School
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