Janira Martinez
Malden,MA
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
12
12
years of professional experience
Work History
Sales Manager
Semper Laser
Malden, MA
06.2026 - Current
- Developed and executed strategies that consistently met or exceeded sales targets.
- Monitor sales performance and provide regular reports to senior management.
- Recruit, train, and manage a team of sales managers and coordinators.
- Provided guidance, coaching, and performance feedback to enhance individual and team sales results.
- Established specific sales targets for team members to drive performance. for your team members and track their progress.
- Collaborated with senior management to create and implement sales strategies aligned with Semper's goals.
- Ensure a high level of customer satisfaction by providing excellent service and resolving customer complaints or issues in a timely manner.
- Customize and deliver your team to deliver exceptional customer experiences.
- Participate in company on-site events to market our services to the community.
- Order and manage inventory, ensuring adequate stock levels and product availability.
- Ensure that the required safety procedures are being followed as defined by the Medical Director.
- Educate clients on laser hair removal, including the benefits, packages, and/or treatment options.
- Provide team commitment through conflict resolution, support, relationship building, and recognition of individual contributions.
Selling Associate
PINK
Saugus, MA
11.2019 - 10.2024
- Drove top line store sales and grew business through proactive actions and increased productivity.
- Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture.
- Created customer awareness of available programs, including the Victoria's Secret Angel Card and phone and email capture, to build customer loyalty.
- Setting personal goals and tracking individual and team performance against the goals.
- Preparing for each shift by maintaining awareness of all sales, promotions, and applicable ringing procedures.
- Initiated recovery and replenishment of merchandise to ensure availability for sale.
- Complied with visual merchandising standards by arranging displays according to brand guidelines..
- Assisting with housekeeping of sales floor and communicating maintenance issues.
- Keeping awareness of, and building personal capability in, loss prevention.
- Reinforcing the store strategy to reduce shrink.
- Supporting all activities related to providing a safe working environment.
Residential Direct Support Professional
Communitas, Inc.
Wakefield, MA
10.2017 - 11.2018
- Implementation of the ISP goals. Assist and guides the everyday personal and social growth and development of each individual within the program by coaching on appropriate attitudes and behavior for community living.
- Fostered a welcoming and comfortable environment in the residential home.
- Executed individual support plan goals to assist residents in achieving personal milestones. Assists and guides the everyday personal and social growth and development of each individual within the program by coaching on appropriate attitudes and behavior for community living.
- Assisted the individual in seeking and obtaining adequate community resources and services.
- Protects each individual's rights and freedoms and maintains the confidentiality of any information relating to individuals in the residential program.
Residential Counselor
Bay Cove
Boston, MA
05.2016 - 05.2018
- Provided direct care and shift coverage for residential program serving adults with intellectual, emotional, and physical disabilities, fostering a supportive environment.
- Ensured individual stability, safety, health promotion, and maintenance while facilitating acquisition of community living skills.
- Ensure the individual's stability, safety, health promotion and maintenance, as well as acquisition of community living skills.
- Implemented behavioral and psychiatric rehabilitation treatment plans, contributing to enhanced client well-being and skill development.
- Provide crisis intervention and routine medication administration.
- Accompany residents on appointments and community outings.
- Maintain cleanliness of home, providing assistance with cleaning rooms and common areas and fully cleaning areas that residents don't have to complete.
Administrative Assistant
East Bay Seafood
Boston, ME
09.2014 - 10.2017
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing the filing system.
- Provided customer service, in person and by telephone
- Oversaw accounts receivable processes to ensure timely payments.
- Delivered customer service in person and by telephone, addressing inquiries and resolving issues to enhance client satisfaction.
- Insert check information in QuickBooks
- Collected the checks coming in and depositeded them in the bank
- Refunded and credited customers or vendors
- Provided translation services for manager and employees to facilitate communication.
- Assisted with organizing bills and paying bills using QuickBooks.
Education
High School Diploma -
Penn Foster
Skills
- Sales strategy development
- Sales performance analysis
- Sales forecasting
- Cash handling and settlement
- Data entry proficiency
- Office software proficiency
- Analytical thinking
- Team leadership
- Good time management
- Organizational skills
- Outstanding Customer Service Skills
- Bilingual (English and Spanish)
- Communication and Organization Skills
- Strong interpersonal person
- Team player
Timeline
Sales Manager
Semper Laser
06.2026 - Current
Selling Associate
PINK
11.2019 - 10.2024
Residential Direct Support Professional
Communitas, Inc.
10.2017 - 11.2018
Residential Counselor
Bay Cove
05.2016 - 05.2018
Administrative Assistant
East Bay Seafood
09.2014 - 10.2017
High School Diploma -
Penn Foster