Xamiry Palma
Ft. Washington,MD
Summary
Dynamic individual with hands on experience in the hospitality industry and a talent for navigating challenges. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Gaylord National Resort & Convention Center
03.2023 - Current
- Completed incident reports and activity logs for accurate, current records.
- Successfully monitored and analyzed over 7,300 hours of CCTV footage in a 10-month period, identifying and escalating security incidents that directly led to the apprehension of unauthorized individuals and prevention of property damage.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Successfully managed crowd control for over 100 events, including concerts and sports games, with attendance ranging from 500 to 10,000 people, implementing effective barrier systems and emergency evacuation protocols that resulted in a 100% safety record with no major incidents.
- Enhanced security measures by implementing an efficient dispatch system for timely officer deployment.
Seasonal Guest Service Representative
Gaylord National Resort & Convention Center
09.2022 - 01.2023
- Assisted guests with variety of services and event attraction information.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Retail Sales Associate
Sheetz
10.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
Overnight Stocker
Harris Teeter
12.2020 - 08.2021
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
Artificial Intelligence And Data Analytics
Northern Virginia Community College
Alexandria, VA09.2025
Skills
- Flexible and Adaptable
- Problem-Solving
- Time Management
- Attention to Detail
- Strong Work Ethic
- Creativity
- Effective written and oral communication skills
Certification
- First Aid/CPR/AED Certification – American Red Cross or American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Loss Prevention Officer
Gaylord National Resort & Convention Center
03.2023 - Current
Seasonal Guest Service Representative
Gaylord National Resort & Convention Center
09.2022 - 01.2023
Retail Sales Associate
Sheetz
10.2021 - 08.2022
Overnight Stocker
Harris Teeter
12.2020 - 08.2021
Artificial Intelligence And Data Analytics
Northern Virginia Community College
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