Janis Quintana
Pueblo,CO
Summary
Skilled in medication administration and exceptional customer service, I've significantly enhanced patient care at Spanish Peaks Reg Health Care and boosted client satisfaction at Carl's Jr. Expert in behavioral management and multitasking, my proactive approach has led to a notable reduction in customer complaints, showcasing my ability to lead and innovate.
Overview
15
15
years of professional experience
Work History
Packaging Machine Operator
Cooperative Hospital Laundry
Pueblo, CO
03.2023 - 09.2024
- Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.
- Assisted in training new employees on proper machine operation, safety protocols, and company policies.
- Replenished packaging supplies such as printer ribbon and boxes to maintain inventory.
- Improved packaging efficiency by implementing standardized operating procedures for machine setup and operation.
- Operated various types of packaging machines, adapting quickly to different product requirements and packaging materials.
- Collaborated with team members to meet production deadlines, ensuring timely order fulfillment.
Home Health Aide
Spanish Peaks Reg Health Care
Walsenburg, CO
02.2010 - 12.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Manager
Carl's Jr
Walsenburg, CO
04.2009 - 06.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
G.E.D - Business
University of Pennsylvania Online Schools
Pueblo, CO11.2020
Skills
Medication Administration
Behavioral Management
State regulations knowledge
Community integration
Patient care
Multitasking Abilities
Shipment loading
Production goals
Palletizing
Timeline
Packaging Machine Operator
Cooperative Hospital Laundry
03.2023 - 09.2024
Home Health Aide
Spanish Peaks Reg Health Care
02.2010 - 12.2020
Customer Service Manager
Carl's Jr
04.2009 - 06.2010
G.E.D - Business
University of Pennsylvania Online Schools