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Janis St John
Ozark
Work Preference
Summary
Hardworking and reliable with strong ability in patient care and service. Highly organized, proactive, and punctual with team-oriented mentality.
Healthcare professional with proven background in patient care support and administrative duties. Known for effectively managing patient interactions and ensuring smooth operational workflow. Focused on team collaboration and achieving optimal patient satisfaction. Reliable and adaptable to changing needs, with strong communication and problem-solving abilities.
Overview
48
48
years of professional experience
Work History
Patient Care Representative
Mercy Hospital Springfield
Springfield, MO
08.2023 - 01.2026
- Managed patient inquiries and provided timely information regarding services and appointments.
- Facilitated communication between patients and healthcare providers to ensure continuity of care.
- Processed patient registrations, ensuring accurate data entry into electronic health record systems.
- Coordinated scheduling for multiple departments, optimizing resource allocation and reducing wait times.
- Implemented process improvements that streamlined patient check-in procedures, increasing operational efficiency.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
Central Shipping Coordinator
Apria Healthcare Group Inc.
Kansas City, MO
12.2019 - 02.2021
- Perform processing duties for the Central Shipping department as necessary, including but not limited to the following: processing BPM/ANA tasks, working with intakes and work orders, and reviewing ACIS screens to facilitate order processing.
- Perform post-delivery work order confirmation and data entry.
- Facilitating patient data entry into to applications Airview/Care Orchestrator.
- Also giving other duties upon demand.
Pharmacy Technician I and II
Apria Healthcare Group Inc.
Kansas City, MO
04.2013 - 02.2021
- As pharmacy Tech I took both inbound and did outbound calls and refill for patient medication and Diabetic supplies for about 3 years.
- Then moved up to a Sales position and made calls for Diabetic testing supplies for about 6 months.
- Then moves up to Pharmacy Tech II position.
- The Pharmacy Tech II position under the supervision of the Pharmacist Reviewed and entered Physicians orders or Diabetic and Respiratory medications for nebulizer use.
- Called Physicians’ offices for clarifications and if any possible allergic reactions.
- Also filled in and learned the shipping side of the pharmacy.
- Also purchasing and returns for the pharmacy.
Sleep Specialist
Apria Healthcare Group Inc.
Kansas City, MO
11.2018 - 12.2019
- Offered every patient knowledgeable and supportive assistance to meet all needs and build loyalty.
- Took both Inbound and did outbound calls to our patients to follow up and help with maintaining compliance with CPAP.
- Gave assistance with use of the CPAP and the supplies that was sent to the patient.
- Offered any assistance that we could help with.
Pharmacy Technical Support
Cerner
Kansas City, MO
06.2007 - 05.2012
- Supported Pharmnet Clients having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Took inbound calls from Clients with issues with set up and daily issue with pharmacy system.
- Did virtual calls with Clients to resolve issues.
- Work closely with Software Engineers to handle Clients major issues.
- On call 7 days every 6 weeks to accommodate Client’s needs.
- Did basic computer scripting to help resolve issues.
Pharmacy Buyer and Technician
Liberty Hospital
Liberty, MO
07.2006 - 11.2006
Department Manager, Pharmacy Dept Manager, Pharmacy Technician, Cashier
Wal-Mart/Excelsior Springs, MO
Excelsior Springs, MO
05.1978 - 07.1985
- Examined, selected, ordered, and purchased merchandise consistent with specification requirements and other factors such as environmental soundness.
- Negotiated prices, discount terms and transportation arrangements with suppliers.
- Maintained weekly and yearly inventory for 202 bed Hospital.
- Help organize and move into a new and larger pharmacy.
- Filled in for pharmacy technicians as needed.
- Handle all returns of medication and scheduled medications.
- Managed daily duties.
- Ran shelves and placed orders.
- Pulled outdated merchandise.
- Faced shelves and made sure they were neat and orderly.
- Set endcaps.
- Set up the Pharmacy when came to store from planogram.
- Cashier when needed.
- Filled in other departments when needed.
- Gave best Customer service.
Education
High School Diploma - Business
Excelsior Springs High School
Excelsior Springs, MO05.1974
Skills
- Equipment operations
- Vendor negotiations
- Documentation skills
- Reporting abilities
- Schedule management
- Safety and compliance
- Shipping coordination
- Technical writing
- Data evaluation
- Quality assurance
- Multitasking
- Time management
- Conflict resolution
- Clerical
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
- Appointment scheduling and confirmation
- Medical terminology
- Documentation
- Appointment scheduling
- Co-payment collection
Timeline
Patient Care Representative
Mercy Hospital Springfield
08.2023 - 01.2026
Central Shipping Coordinator
Apria Healthcare Group Inc.
12.2019 - 02.2021
Sleep Specialist
Apria Healthcare Group Inc.
11.2018 - 12.2019
Pharmacy Technician I and II
Apria Healthcare Group Inc.
04.2013 - 02.2021
Pharmacy Technical Support
Cerner
06.2007 - 05.2012
Pharmacy Buyer and Technician
Liberty Hospital
07.2006 - 11.2006
Department Manager, Pharmacy Dept Manager, Pharmacy Technician, Cashier
Wal-Mart/Excelsior Springs, MO
05.1978 - 07.1985
High School Diploma - Business
Excelsior Springs High School