Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Wood

Port Charlotte,FL

Summary

Relocating to Richmond, VA by December 2024

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Care Representative

US Eye
06.2024 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Verified patient insurance eligibility and entered patient information into system.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized essential medical documents using NextGen and Phreesia, streamlining access to vital information for healthcare providers during appointments
  • Trained new hires

Shift Leader

TeamSport Go Karting
01.2023 - 08.2023
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
  • Ensured customer satisfaction to the highest extent
  • Usage of POS system to check in customers
  • Participated in customer briefings and ensured safety protocols
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Sous Chef

Twisted Ginger
02.2022 - 09.2022
  • Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
  • Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.

Education

No Degree - Criminology & Sociology

St Mary's University Twickenham
London, England
08.2023

Diploma - Criminology

Hartlepool College of Further Education
Hartlepool, England
03.2020

Skills

Production Reporting Customer Service Management Equipment Troubleshooting Operations Support Sales and Upselling Telemarketing expertise

  • Patient-focused care
  • Patient confidentiality
  • Patient Scheduling
  • Insurance Verification

Certification

  • Health, Life & Annuity Insurance License - 2024

Timeline

Patient Care Representative

US Eye
06.2024 - Current

Shift Leader

TeamSport Go Karting
01.2023 - 08.2023

Sous Chef

Twisted Ginger
02.2022 - 09.2022

No Degree - Criminology & Sociology

St Mary's University Twickenham

Diploma - Criminology

Hartlepool College of Further Education

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Joshua Wood