Janis Wright
Southfield,MI
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team with a positive attitude. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Cashier/Sales Associate
Beverly Hills Ace Hardware
06.2020 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Mentored new team members on sales software system operation.
- Always punctual to work
Education
Bachelor of Science - Pre-Medicine: Biology
Central Michigan University
Mount Pleasant, MI12.2025
Associate of Arts -
Oakland Community College
Bloomfield Hills, MI05.2022
High School Diploma -
Wylie E. Groves High School
Beverly Hills, MI06.2021
Skills
- POS Terminal Operation
- Rewards Programs
- Warranty Programs
- Credit and Debt Card Processing
- Customer Relationship Management
- Positive Customer Engagement
- Engaging with Diverse Customers
- Register Opening and Closing
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Microsoft Office
- Active Listening
Timeline
Cashier/Sales Associate
Beverly Hills Ace Hardware
06.2020 - Current
Bachelor of Science - Pre-Medicine: Biology
Central Michigan University
Associate of Arts -
Oakland Community College
High School Diploma -
Wylie E. Groves High School
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