Janisa Aguilar
Richmond,TX
Summary
Dynamic hospitality professional excels in fast-paced environments with a proven track record of delivering exceptional customer service and satisfaction. Strong commitment to teamwork and adaptability, consistently meeting the evolving needs of customers and colleagues. Highly skilled in multitasking, managing customer inquiries, and maintaining a clean, organized workspace while prioritizing tasks effectively to meet deadlines. Equipped with robust problem-solving abilities and a proactive approach to learning, dedicated to contributing to team success and driving positive organizational outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
The Dripbar
Katy, TX
08.2025 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Handled multi-line phone system, addressing inquiries and directing calls efficiently.
- Scheduled appointments and coordinated meeting room bookings for staff and visitors.
- Maintained accurate records of visitor logs and office supplies inventory.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Collaborated with team members to streamline front desk procedures for improved efficiency.
- Trained new reception staff on operational protocols and software systems used at the front desk.
Daycare Teacher
Arco Fit Gym
Fulshear, TX
12.2024 - 07.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Medical Assistant
Houston Lasik & Eye
Houston, TX
01.2024 - 05.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Third Key Holder
Americas Best Contacts and Eyeglasses
Rosenberg, TX
08.2023 - 01.2024
- Increased customer satisfaction by providing exceptional service and maintaining clean, organized store environment.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Assisted in training new team members, ensuring quickly adapted to company policies and procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
Lifeguard
Typhoon Texas Waterpark
Katy, TX
05.2020 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Administered CPR and first-aid following best practices.
- Scanned main areas to monitor for any safety risks.
- Trained new lifeguards on safety procedures and protocol.
- Recorded daily activity logs and incident reports for tracking purposes.
- Entered water immediately to pull struggling swimmers to safety.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Education
Associate of Applied Science - Nursing Education
Wharton County Junior College
Sugar Land, TX05.2027
Highschool diploma -
Foster High School
Richmond, TX05.2022
Skills
- Self-confidence enhancement
- Patient appointment management
- HIPAA compliance
- Customer service
- CPR
- Medical Terminology
- Time Management
- Schedule Management
- Organization Skills
- Sorting and Labeling
- Calendar Management
- Spreadsheet Tracking
- Managing Multiple Tasks
- Insurance verification
- Patient flow management
- First aid
- Cleaning and sanitation
- Time management
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Early childhood education
- Positive reinforcement
Certification
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
The Dripbar
08.2025 - Current
Daycare Teacher
Arco Fit Gym
12.2024 - 07.2025
Medical Assistant
Houston Lasik & Eye
01.2024 - 05.2024
Third Key Holder
Americas Best Contacts and Eyeglasses
08.2023 - 01.2024
Lifeguard
Typhoon Texas Waterpark
05.2020 - 08.2021
Highschool diploma -
Foster High School
Associate of Applied Science - Nursing Education
Wharton County Junior College