Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janisa Evans

Kendall Park

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Overview

5
5
years of professional experience

Work History

Dog Daycare Attendant

All Good Dogs
Monmouth Junction
02.2023 - 06.2025
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
  • Managed check-in and check-out processes, ensuring accurate record-keeping.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Performed basic grooming tasks including bathing, brushing, and nail trimming.
  • Administered medications according to veterinarian's instructions when required.
  • Scheduled grooming and veterinary appointments for animals.

Sales Associate/ Customer Service Representative

Sally Beauty
Bloomfield
10.2022 - 02.2023
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Greeted customers and responded to informational requests.
  • Developed promotional strategies to increase sales volume.
  • Greeted customers and provided exceptional customer service.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Completed the final closeout of systems after the store closing.
  • Created detailed reports summarizing daily transactions, sales figures, expenses incurred, for management review.

Customer Service

Shoprite
Monmouth Junction
09.2020 - 08.2021
  • Receive incoming calls from existing customers.
  • Input orders from existing customers.
  • Work with established customers to identify other product offerings, including generic, chain generic, custom, event, and co-branding areas.
  • Assist the inside sales representative with usage calls, preparation of sales materials (sample pack, flyers, postcards, etc.), and other items as needed.
  • Provided customer service assistance as needed.
  • Greeted visitors and provided them with assistance.
  • Managed daily operations of customer service center, including staff scheduling and customer service.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

Education

Highschool Diploma -

South Brunswick Highschool
Monmouth Junction, NJ
06.2020

Some College (No Degree) - Biology

Middlesex County College
Middlesex, NJ

Skills

  • Strong customer service
  • Strong communication
  • Time management proficiency
  • Record keeping efficiency
  • Patience and empathy
  • Cash management
  • Refund handling
  • POS system operation
  • Adaptability and flexibility
  • Phone etiquette
  • Product knowledge
  • Appointment scheduling
  • Work prioritization
  • File organization
  • Record keeping
  • Data entry

Languages

Spanish
Professional

Timeline

Dog Daycare Attendant

All Good Dogs
02.2023 - 06.2025

Sales Associate/ Customer Service Representative

Sally Beauty
10.2022 - 02.2023

Customer Service

Shoprite
09.2020 - 08.2021

Highschool Diploma -

South Brunswick Highschool

Some College (No Degree) - Biology

Middlesex County College

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