Janishka Baez
Grand Rapids,MI
Summary
With 12 years of work experience, I am an adaptable and professional individual with proven expertise in leadership, problem-solving, and workflow prioritization. Aim is to leverage abilities to help your company achieve its goals and contribute to overall success.
Overview
12
12
years of professional experience
Work History
Behavioral Assistant Therapist
Positive Behavior Supports Corporation (PBS)
06.2023 - Current
- 1:1 direct behavior analysis services in home and community settings
- Place behavior programs that focus on improving the client's quality of life
- Facilitating environmental arrangements, using proactive strategies, teaching and developing new skills, and managing specific consequences for behavior based on function
- Data collection as prescribed by a recipient's behavior analysis service plan
- Manage inappropriate behaviors through behavior intervention plans and support from the clinical team
- Keep supervisors apprised of critical or potentially emergent situations
- Leveraged knowledge of behaviorally and psychologically expressed stress reactions and addressed them accordingly
- Recognized client stress indicators and offered guidance in developing appropriate self-care methods
- Offer grounding and resourcing exercises to build patient coping skills
- Consult with parents, teachers, and other school personnel to determine the causes of behavioral problems and develop appropriate solutions
Recruitment Associate
Pridestaff
10.2023 - 01.2025
- Managed end-to-end recruitment processes for multiple positions simultaneously, ensuring all stakeholders were kept informed of progress and timelines.
- Developed a strong professional network within the industry, fostering relationships that benefitted both personal growth and talent acquisition efforts for the organization.
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
- Improved employer branding by collaborating with marketing teams to create engaging content showcasing company culture and values.
- Provided guidance and support to hiring managers during the selection process, offering insights on candidate strengths and areas for development.
- Conducted regular follow-ups with new hires to assess satisfaction levels and identify any potential issues or concerns during onboarding phases.
- Maintained regular communication with candidates in the pipeline, ensuring they remained engaged and informed about potential opportunities.
Legal Intake Specialist
Lawyer.com
01.2022 - 06.2023
- Receive and review incoming calls, voicemails and process referrals
- Interview prospective clients by phone per incoming referral to become familiar with their cases
- Evaluating prospective clients' claims to determine whether based on areas of practice and experience of the firm
- Performed legal research, analyzing results for decision-making and summarizing for review
- Handled sensitive and proprietary information with discretion and confidentiality
- Drafted and proofed legal correspondence to verify details and reduce errors
- Delegated and prioritized referrals, while editing and finalizing back-end referrals
Employment Recruiter
Snelling Staffing Services
11.2021 - 06.2023
- Created solutions to build a network and queue of talented team members
- Maintained detailed recruiting processes, candidate pipeline documentation, and hiring procedures
- Participated in phone and in-person interviews to determine final candidates for consideration
- Ensuring compliance and coordinating efforts pertaining to applicant screenings (background, drug testing), and I-9s
- Building and maintaining a database of quality candidates per market for future availability
- Obtained information on work history, training, education, and job skills
- Developed preliminary screening questions and captured relevant candidate information for hiring managers
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals
- Facilitate the offer process by extending the offer and negotiating employment terms
Behavioral Health Support Staff
Interact of Michigan
03.2019 - 10.2021
- Providing effective administrative support and fulfilling general office duties, including but not limited to copying, faxing, scanning, scheduling, and following up appointments
- Recorded transactions in QuickBooks or Excel spreadsheets for documentation purposes
- Collaborated closely with treatment team to appropriately coordinate client care services
- Assisted with completion of forms or sign-in procedures
- Documented and distributed messages to support timely communications
- Updated and maintained client lists, company databases and visitor logs with daily data and incident information
- Managed psychiatrist's and RN's schedules and maintain accurate patient lists
- Maintain client's Release of Information and quarterly surveys
- Verify clients' medical requests
- Participated in shadowing therapy
Administrative Assistant
Receptionist Resurrection Life Church
06.2018 - 03.2019
- Responsible for maintaining the staff directory and updating the phone system for new or departed staff
- Responsible for reviewing the calendar daily to accurately assist members, staff, faculty, families, and other customers
- Prepared and processed staff expense reports, conference or event materials
- Create and maintain filing systems, both electronic and physical
- Schedule and coordinate staff and other meetings
- Maintained files and filing, keeping sensitive information confidential
- Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events
- Maintained calendars and schedules to set appointments for management team
- Coordinated travel arrangements and reconciliation of expense reports
Front Desk Night Auditor
Residence Inn by Marriott
02.2015 - 05.2018
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining and entertainment
- Recorded guest comments and complaints, referred customers to managers as necessary
- Verified customers' credit and established how customers will pay for accommodation
- Kept records of room availability and guests accounts, manually and using computers
- Prepared for basic food services, such as setting up continental breakfast and coffee and tea supplies
- Made and confirmed reservations
- Reviewed accounts and charges with guests during check out process
Coder
Novitex Enterprise Solutions
09.2012 - 12.2014
- Documented records of signatures to minimize coding errors and denied claims
- Managing finances, mail, sales contracts, letters, leasing agreements, taxes, lawyer documentation, and signatures
- Collaborated with back-end developers to troubleshoot and resolve coding issues
- Deliver and receive documentation through the database
- Prepared, keyed in, edited, and proofread records
- Organized legal files by scanning, copying, indexing, and coding
- Executed all coding initiatives involved with developing and maintaining databases
- Collaborated with assigned providers and stakeholders to improve provider coding accuracy
Education
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Blue Heron Academy of Healing Arts and Sciences
Grand Rapids, MIundefined
East Kentwood Highschool
East Kentwood, MIHour RBT Course-2nd Edition Task List - undefined
01.2025
Skills
- Microsoft Word
- Google Docs
- Microsoft Excel
- JobAdder
- Bullhorn
- Medical Records
- Streamline
- Microsoft Outlook
- Customer Support
- Recruiting
- Editing & Proofreading
- HIPAA
- Michigan Talent Bank
- Equifax
- Filing
- Medical Scheduling
- Data Entry
- EMR Systems
- Talent Management
- Talent Acquisition Behavioral Health
- Communication Skills
- Interviewing
- Multi-line Phone Systems
- HQ Web Connect
- Background Checks
- Data Collection
- Autism Experience
- Verbal and written communication
Timeline
Recruitment Associate
Pridestaff
10.2023 - 01.2025
Behavioral Assistant Therapist
Positive Behavior Supports Corporation (PBS)
06.2023 - Current
Legal Intake Specialist
Lawyer.com
01.2022 - 06.2023
Employment Recruiter
Snelling Staffing Services
11.2021 - 06.2023
Behavioral Health Support Staff
Interact of Michigan
03.2019 - 10.2021
Administrative Assistant
Receptionist Resurrection Life Church
06.2018 - 03.2019
Front Desk Night Auditor
Residence Inn by Marriott
02.2015 - 05.2018
Coder
Novitex Enterprise Solutions
09.2012 - 12.2014
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Blue Heron Academy of Healing Arts and Sciences
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East Kentwood Highschool