Sydney Armstrong
Greenback,TX
Summary
People-oriented and calm under stress as skilled Behavioral Therapist focused on helping all ages and abilities of clients. Implements successful treatment plans based on evidence-based practices. Dedicated to building strong support networks with professionals and loved ones. Great in a team, but capable of being an independent powerhouse. Driven by helping others, and always trying to improve skills.
Overview
10
10
years of professional experience
Work History
Registered Behavioral Therapist
Team PBS
06.2023 - Current
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Collected session data to aid in treatment planning and assessment.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
Server
Lakeside Tavern
09.2021 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Lead Hostess
Jack Allen's Kitchen
09.2018 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Ramsi's Café On The World
01.2018 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Forest Hill Grille
07.2016 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
GHSTV Intern
Germantown High School/GHSTV
06.2013 - 07.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Wrote scripts and directed videos and television shows
- Hosted/acted in videos and shows.
- Worked closely with the community to fundraise and entertain.
Education
Bachelor of Science - Psychology
Purdue Global University
Indiana08.2024
Bachelor of Science - Behavioral Neuroscience
University of Memphis
Memphis, TNHigh School Diploma -
Germantown High School
Germantown, TN05.2015
Skills
- Behavioral Disorders
- Group Behavioral Intervention Programs
- Therapy Team Planning
- Behavioral Reviews
- Daily Living Skill Development
- Development of Social Skills
- Data Collection
- Sales Expertise
- Microsoft Word
- Customer Relations
- Multi-Line Telephone Operation
- Data Evaluation
Timeline
Registered Behavioral Therapist
Team PBS
06.2023 - Current
Server
Lakeside Tavern
09.2021 - 06.2023
Server/Lead Hostess
Jack Allen's Kitchen
09.2018 - 09.2021
Server
Ramsi's Café On The World
01.2018 - 08.2018
Server
Forest Hill Grille
07.2016 - 06.2017
GHSTV Intern
Germantown High School/GHSTV
06.2013 - 07.2015
Bachelor of Science - Psychology
Purdue Global University
Bachelor of Science - Behavioral Neuroscience
University of Memphis
High School Diploma -
Germantown High School
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