Ja'Nita Harris
Highland Park,Michigan
Summary
Professional with extensive experience in customer service and employee training within retail and food service environments. Demonstrated ability to assist customers effectively, manage inventory, and resolve conflicts through problem-solving skills. Proven track record of supervising staff during shift changes, ensuring smooth transitions, and maintaining compliance with safety regulations. Recognized for attention to detail in cash handling and maintaining cleanliness in work areas, contributing to overall operational efficiency.
Overview
4
4
years of professional experience
Work History
Team Member
Poke poke sushi unrolled
Detroit, Michigan
05.2023 - 08.2025
- Participated in training sessions for new employees when needed.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Reviewed daily sales reports and monitored financial performance metrics.
- Supervised staff during shift changes and ensured transition went smoothly.
- Assisted in the training of new employees.
- Resolved customer complaints and reported issues to senior management.
- Taught staff upselling techniques to meet revenue targets.
- Checked orders for quality and completeness.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered phone calls to assist customers with questions and orders.
- Took out garbage from kitchen area before closing time.
- Cleaned and maintained the restaurant's dining area, restrooms, parking lot and exterior premises.
- Provided excellent customer service by greeting customers upon arrival, addressing questions or concerns in a timely manner.
- Operated dishwasher machines according to manufacturer instructions for optimal performance levels.
- Ensured that all serving areas were properly stocked with supplies throughout shift hours.
- Inspected equipment for cleanliness on a regular basis to ensure safe working conditions.
- Performed cashier duties such as taking customer orders, collecting payments, making change and issuing receipts.
- Verified that prepared food meets requirements for quality and quantity.
- Greeted customers in a friendly manner and responded to their inquiries promptly.
Team Member
Little Caesars Pizza
Highland Park
05.2021 - 05.2023
- Took out garbage from kitchen area before closing time.
- Cleaned and maintained the restaurant's dining area, restrooms, parking lot and exterior premises.
- Provided excellent customer service by greeting customers upon arrival, addressing questions or concerns in a timely manner.
- Operated dishwasher machines according to manufacturer instructions for optimal performance levels.
- Ensured that all serving areas were properly stocked with supplies throughout shift hours.
- Collected dirty dishes from tables after meals were finished by guests.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Ordered supplies as needed for the kitchen.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma - undefined
Lincoln King Academy High School
Detroit, Michigan05.2025
Skills
- Customer service
- Employee training
- Cash handling
- Inventory management
- Problem solving
- Teamwork and collaboration
- Relationship building
- Collaboration and teamwork
- Product knowledge
- Organizing work stations
- Workplace safety
- Positive attitude
- Willingness to learn
- Attention to detail
- Calculations and measurements
- Flexible schedule
- Leadership qualities
- Adaptability and flexibility
- Following instructions
- Golfer
Timeline
Team Member
Poke poke sushi unrolled
05.2023 - 08.2025
Team Member
Little Caesars Pizza
05.2021 - 05.2023
High School Diploma - undefined
Lincoln King Academy High School