Janita Middleton
Spring,TX
Summary
Experienced customer assistance representative known for driving operational efficiency and enhancing customer satisfaction. Strong leadership qualities demonstrated through team collaboration and mentoring, committed to delivering exceptional service in fast-paced environments.
Overview
1
1
Language
8
8
years of professional experience
Work History
Flight Attendant
GoJet Airlines
St Louis, MO
08.2026 - Current
- Ensured passenger safety by conducting pre-flight safety checks and demonstrations.
- Assisted passengers with boarding procedures, enhancing overall efficiency and service experience.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and satisfaction.
- Maintained cabin cleanliness and organization throughout flights, promoting a comfortable environment for passengers.
Customer Assistance Representative
American Airlines
Houston, TX
07.2025 - 07.2026
- Assisted customers with flight reservations, changes, and cancellations using airline systems.
- Resolved passenger inquiries and complaints to enhance customer satisfaction and loyalty.
- Coordinated baggage handling processes to ensure timely delivery and efficient service.
- Provided information on flight schedules, policies, and procedures to improve customer understanding.
- Collaborated with team members to streamline operations and reduce wait times for customers.
- Adapted quickly to changes in operational procedures while maintaining quality support levels.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Reservations Assistant
American Airlines
Norfolk, VA
04.2022 - 07.2025
- Managed reservation systems to ensure accurate flight bookings and passenger information.
- Assisted customers in modifying and canceling reservations, enhancing overall satisfaction.
- Coordinated with airline staff to resolve booking discrepancies and improve service delivery.
- Streamlined reservation processes by implementing efficiency improvements in system usage.
- Maintained up-to-date knowledge of airline policies and fare structures to provide accurate guidance.
- Collaborated with cross-functional teams to enhance operational workflows and service standards.
- Provided exceptional customer service, addressing client concerns and resolving issues promptly.
General Customer Support Technician
Department of Motor Vehicles
Hampton, VA
11.2023 - 03.2025
- Resolved customer inquiries regarding vehicle registration and licensing processes.
- Provided technical assistance for DMV software applications and systems.
- Streamlined communication between departments to enhance service delivery efficiency.
- Mentored junior staff on best practices for customer support interactions.
- Coordinated with external agencies to address complex customer issues effectively.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
Breastfeeding Peer Counselor
Department of Health and Human Services
Hampton, VA
11.2021 - 04.2022
- Provided support and guidance to breastfeeding mothers through one-on-one counseling sessions.
- Educated families on breastfeeding techniques, benefits, and nutritional needs for infants.
- Developed and facilitated workshops on breastfeeding awareness and practices in community settings.
- Collaborated with healthcare professionals to create personalized care plans for new mothers.
- Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
Customer Service Representative
Fanueil
Hampton, VA
02.2020 - 11.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM systems to track customer interactions and ensure accurate information delivery.
- Collaborated with team members to streamline response processes, reducing resolution times.
- Trained new representatives on best practices for customer engagement and system navigation.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Contributed to team sales goals by upselling products and services to customers.
Guest Service Representative
Lowe’s IGA
Southern Pines, NC
06.2018 - 01.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Trained new staff on customer service protocols and operational procedures.
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Monitored inventory levels, ensuring availability of essential products for customers.
Education
USTC201 Flight Attendant Onboard - Aviation
Inflight Insititute
Houston, TX06.2026
Basic Life Support (BLS) CPR & AED - Health And Wellness
American Heart Association
Newport News, VA05.2025
High School Diploma -
Denbigh High School
Newport News, VA06.2006
Skills
- Customer Service & Hospitality
- Passenger Safety & Assistance
- FAA & Aviation Regulations
- Emergency Procedures & First Aid
- Flight Safety & Crew Coordination
- Food & Beverage Service
- Conflict Resolution & Problem-Solving
- Communication & Public Speaking
- Teamwork & Leadership
- Multitasking & Time Management
- Attention to Detail
- Cultural Awareness & Empathy
- Calm Under Pressure
- Professional Appearance
- Airline Operations
- Ticket & Baggage Assistance
- Regulatory & Company Compliance
- In-Flight Announcements
- Adaptability & Flexibility
- Training & Coaching
Languages
English
Native or Bilingual
Timeline
Flight Attendant
GoJet Airlines
08.2026 - Current
Customer Assistance Representative
American Airlines
07.2025 - 07.2026
General Customer Support Technician
Department of Motor Vehicles
11.2023 - 03.2025
Reservations Assistant
American Airlines
04.2022 - 07.2025
Breastfeeding Peer Counselor
Department of Health and Human Services
11.2021 - 04.2022
Customer Service Representative
Fanueil
02.2020 - 11.2020
Guest Service Representative
Lowe’s IGA
06.2018 - 01.2020
USTC201 Flight Attendant Onboard - Aviation
Inflight Insititute
Basic Life Support (BLS) CPR & AED - Health And Wellness
American Heart Association
High School Diploma -
Denbigh High School