Janiya Allen
Memphis
Overview
10
10
years of professional experience
Work History
File Maintenance Clerk
Kroger
Memphis, TN
08.2023 - Current
- Maintained accurate file records and documentation for inventory management.
- Updated pricing and product information in databases regularly.
- Collaborated with team members to streamline filing processes, enhancing efficiency.
- Maintained accurate records by consistently updating files with relevant information, ensuring up-to-date documentation.
- Assisted in training new staff on file maintenance procedures and systems.
Welcome Center Attendant
Tennessee Department of Tourism Development
Memphis, TN
08.2022 - 07.2023
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
- Provided information on state services, enhancing visitor understanding of available resources.
- Enhanced visitor experience by providing accurate information and directions to local attractions.
- Educated visitors on local history, culture, and points of interest, fostering a deeper appreciation for the region among guests.
Administrative Assistant
Highlands of Memphis
Memphis, TN
07.2019 - 10.2020
- Managed scheduling and coordination of meetings for multiple departments, ensuring efficient communication.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Streamlined office procedures, resulting in increased workflow efficiency across teams.
- Oversaw supply inventory management, optimizing procurement processes to reduce costs and improve availability.
Activities Assistant
Highlands of Memphis
Memphis, TN
10.2015 - 07.2019
- Organized and facilitated engaging activities for residents, enhancing social interaction and participation.
- Developed tailored programming based on resident interests, improving satisfaction and overall experience.
- Monitored resident feedback to refine activity offerings, promoting continuous improvement in engagement strategies.
- Collaborated with healthcare staff to assess resident needs, aligning activities with therapeutic goals.
Sales Associate
Rainbow Shops
Memphis, TN
03.2018 - 04.2019
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Assisted in maintaining accurate inventory records through regular stock checks and updates.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Implemented promotional displays to enhance product visibility and drive sales growth.
Education
High school or equivalent - Health Administration
Central High School
Memphis, TN05.2015
Skills
- Support team members with tasks to enhance productivity
- Leverage advanced computer skills to enhance operational efficiency
- Demonstrated exceptional customer service skills to enhance client satisfaction
- Utilize Microsoft Office applications
- Execute cash handling procedures to ensure accurate financial transactions
- Demonstrate exceptional organizational skills to streamline project workflows
- Facilitate effective communication through phone interactions
Timeline
File Maintenance Clerk
Kroger
08.2023 - Current
Welcome Center Attendant
Tennessee Department of Tourism Development
08.2022 - 07.2023
Administrative Assistant
Highlands of Memphis
07.2019 - 10.2020
Sales Associate
Rainbow Shops
03.2018 - 04.2019
Activities Assistant
Highlands of Memphis
10.2015 - 07.2019
High school or equivalent - Health Administration
Central High School