Janiya Bell
Utica,MS
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Customer Care Representative
Dollar General
Ridgeland, MS
02.2025 - Current
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered phone calls to assist customers with questions and orders.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
Cashier/Customer Service Representative
Popeye's Restaurants
Byram, MS
01.2022 - 02.2024
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Welcomed customers, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Mississippi Job Corps Center
Crystal Springs, MS10-2024
Skills
- Customer service
- Data entry
- Clerical skills
- Financial record keeping
- Written communication
- MS office
Certification
- No degree (Office Administration)
Timeline
Cashier/Customer Care Representative
Dollar General
02.2025 - Current
Cashier/Customer Service Representative
Popeye's Restaurants
01.2022 - 02.2024
High School Diploma -
Mississippi Job Corps Center