Ja'Niya Jones
Washington,DC
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
Alphabest
Washington, DC
12.2020 - Current
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Distributed classroom materials, pencils, paper and art materials.
- Supervised students and maintained security throughout school buildings and on field trips.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Graded homework assignments, tests and special projects.
- Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
- Distributed and collected tests and homework to collate and prepare for grading.
- Arranged and led academic and study activities for students.
- Maintained organized and clean classroom and play areas.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Set up and created bulletin boards and displays for classrooms and school hallways.
- Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Shift Manager
Insomnia Cookies
Washington, DC
06.2021 - 11.2023
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Designed appealing product displays to maintain unique presentation.
- Created attractive dessert trays for catering events.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Offered product samples and answered questions for wholesale customers.
- Recruited, trained and supervised bakery staff members for full integration within kitchen area.
- Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
- Designed and implemented new bakery menu to emphasize on local produce.
- Took precautions to avoid cross-contamination between food items.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Inspected products for quality assurance before display.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Package Handler
Fed Ex Ground
Upper Marlboro, MD
10.2020 - 12.2020
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Operated forklifts and pallet jacks to move, pick up or store products.
Barista
Starbucks
Washington, DC
07.2019 - 03.2020
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and service to support company reputation.
- Educated customers on beverage menu items and provided samples of daily brews.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Merchandised display cases and promoted prepared foods.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Weighed, ground and packed coffee per customer orders.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Created complex, hand-crafted beverages based upon customer preferences.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Addressed and resolved customer concerns to maintain brand loyalty.
Security Event Staff Member
Contemporary Services Corporation.
Washington, DC
12.2018 - 03.2020
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Monitored event activities to track schedule and prepare for crowd movements.
- Collaborated with local law enforcement agencies to support criminal investigations.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Night Shift Manager
Joe & The Juice
Washington, DC
09.2023 - 01.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Modell's Sporting Goods
Washington, DC
08.2018 - 03.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
Education
High School Diploma -
Eastern Senior High Schools
Washington DC08.2018
Skills
- Weights and measures
- Product personalization
- Opening and closing duties
- Sanitation and cleanliness
- Food trend knowledge
- Vegan baking
- Excellent math skills
- Small group instruction
- Lesson plan implementation
- Individualized instruction
- Student and faculty communication
- Classroom restocking
- Inventory control procedures
- Material storage
- Merchandise tracking
- Cycle counting proficiency
- Package loading
- Product sealing
- Package preparation
- POS systems
- Loss prevention
- Liquor regulations and compliance
- Cash register operation
- Issue resolution
- Cash counting machine operations
- Cash management
- Product recommendations
- Security monitoring
- Payment processing
- Ordering and stocking
- Cash drawer balancing
- ID verification
- Security checks
- Cleaning and maintenance
- Ticket processing
- Guest relations expertise
- Food and beverage background
- Hospitality experience
- Customer service management
- Safety monitoring
- Inventory tracking
- General cleaning skills
- sales
- Critical thinking
- Data entry
- Active listening
Education and Training
other
Timeline
Night Shift Manager
Joe & The Juice
09.2023 - 01.2025
Shift Manager
Insomnia Cookies
06.2021 - 11.2023
Teacher's Assistant
Alphabest
12.2020 - Current
Package Handler
Fed Ex Ground
10.2020 - 12.2020
Barista
Starbucks
07.2019 - 03.2020
Security Event Staff Member
Contemporary Services Corporation.
12.2018 - 03.2020
Cashier
Modell's Sporting Goods
08.2018 - 03.2020
High School Diploma -
Eastern Senior High Schools