Janiya Mack
Chesapeake,VA
Summary
Career Driven Individual equipped with strong problem-solving abilities, and willingness to learn. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Lead Problem Solver
Amazon
04.2023 - Current
- Led cross-functional teams to resolve complex operational challenges, improving workflow efficiency.
- Analyzed data trends to identify root causes of issues, implementing corrective actions promptly.
- Developed and refined standard operating procedures, enhancing process consistency across departments.
- Mentored junior team members, fostering skill development and promoting collaborative problem-solving techniques.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier Team Lead
Food Lion
02.2020 - 04.2023
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Oversaw daily cash register operations, ensuring accuracy in transactions and adherence to company policies.
- Managed team scheduling and workflow to optimize coverage during peak hours, improving customer satisfaction.
- Resolved customer inquiries and issues efficiently, promoting a positive shopping experience for all patrons.
Education
Bachelor of Science - Biology
Tidewater Community College
Norfolk, Virginia, VAHigh School Diploma -
Oscar F. Smith Highschool
Chesapeake, VA06-2022
Skills
- Customer Service
- Innovation management
- Time management
- Critical thinking
- Document Filing
- Administrative support
- Computer proficiency
- Organizational Growth
- Professionalism and Ethics
Timeline
Lead Problem Solver
Amazon
04.2023 - Current
Cashier Team Lead
Food Lion
02.2020 - 04.2023
Bachelor of Science - Biology
Tidewater Community College
High School Diploma -
Oscar F. Smith Highschool