Janiya Milan
Medical Billing Specialist
Senatobia,MS
Summary
Dynamic and dedicated professional with experience at Amazon, excelling in warehouse operations and customer service. Proven ability in data entry and teamwork, ensuring timely order fulfillment and enhanced customer satisfaction. Skilled in medical terminology and patient care, consistently delivering compassionate support in healthcare settings. Committed to maintaining a safe and organized work environment.
Overview
4
4
years of professional experience
Work History
FC Associate
Amazon
Byhalia, Mississippi
12.2023 - Current
- Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
- Processed returns according to company policies and procedures.
- Packaged items with appropriate materials to prevent damage during shipping.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Certified Nursing Assistant
Senatobia Healthcare And Rehab
Senatobia, MS
08.2024 - 10.2024
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Transported patients to treatment units, using wheelchair or stretcher.
- Helped residents walk with or without self-help devices.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed patients for any changes in their physical or mental condition.
Customer Service Representative
Walmart
Senatobia, MS
09.2021 - 11.2023
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
Certified Nursing Assistant
Wesley Meadows
Hernando, Mississippi
08.2021 - 05.2023
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Transported patients to treatment units, using wheelchair or stretcher.
- Answered call lights promptly and responded to patient needs accordingly.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Associate of Applied Science - Medical Office Technology
Northwest Mississippi Community College
Senatobia, MS12-2024
High School Diploma -
Senatobia High School
Senatobia, MS05-2021
Certified Nursing Assistant
Northwest Mississippi Community College
Senatobia, MS05-2021
Skills
- Medical terminology
- Patient care
- Data entry
- Customer service
- Team collaboration
- Workplace organization
- Warehouse safety
- Shipping and receiving
- Packing materials
- Time management
- Verbal and written communication
- Teamwork
Timeline
Certified Nursing Assistant
Senatobia Healthcare And Rehab
08.2024 - 10.2024
FC Associate
Amazon
12.2023 - Current
Customer Service Representative
Walmart
09.2021 - 11.2023
Certified Nursing Assistant
Wesley Meadows
08.2021 - 05.2023
Associate of Applied Science - Medical Office Technology
Northwest Mississippi Community College
High School Diploma -
Senatobia High School
Certified Nursing Assistant
Northwest Mississippi Community College