Open To Work
Janiya Patterson
Mount Dora,FL
Work Preference
Summary
Customer-focused Call Center Representative with strong communication, and problem-solving skills. Experienced in handling high call volumes, resolving customer inquiries efficiently, and documenting interactions accurately, while meeting quality and productivity standards. Known for professionalism, reliability, and delivering positive customer
experiences.
Work History
Crew Trainer
McDonald's
Apopka, FL
- Responsible for onboarding and training new employees.
- Ensure new employees understand and adhere to company policies, safety regulations, and food handling.
- Maintain cleanliness, food quality, and overall operational efficiency.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure timely food preparation and delivery.
- Monitored inventory levels and restocked supplies as needed.
- Assisted customers with orders and provided menu recommendations.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
Lake Mary, FL
01.2024 - Current
- Provide inbound customer support.
- Assist in correcting billing concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handle escalated complaints with empathy and professionalism.
- Assisted customers with ordering, billing, and technical support.
Education
High school diploma or GED -
Apopka High School
Apopka, FLSkills
- Call control
- Active listening
- Strong system navigation
- Time management and AHT awareness
- De-escalation
- First call resolution
- Attention to detail