Ja'Niya Wright
Greenwood,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Publix
06.2022 - Current
- Provides premier customer service, including greeting customers, answering their questions, and resolving issues
- Handles money services such as check cashing, lottery, gift cards, money orders and Western Union transactions
- Performs daily bookkeeping procedures such as balancing and reconciling cash drawers, maintains office accountability and prepares deposits
- Answers and directs telephone calls
- Coordinates operations on the front-end to ensure premier service for our customers.
- Coached employees through day-to-day work and complex problems.
Remote Customer Service/Sales Representative
InfoCision
08.2021 - 06.2022
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Shift Lead
McAlister's Deli
02.2020 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
No Degree - Business Administration And Management
Lander University
Greenwood, SCHigh School Diploma -
Abbeville High School
Abbeville, SC06.2019
Skills
- Communication
- Customer Service
- Adaptability
- Active Listening
- Team Player
- Leadership
- Computer
- Team Building and Leadership
- Handling Complaints
Timeline
Customer Service Supervisor
Publix
06.2022 - Current
Remote Customer Service/Sales Representative
InfoCision
08.2021 - 06.2022
Shift Lead
McAlister's Deli
02.2020 - 06.2021
No Degree - Business Administration And Management
Lander University
High School Diploma -
Abbeville High School