Emily Lewis
Garrison,KY
Summary
Dynamic customer service professional with leadership experience at RDI Marketing, excelling in problem-solving and communication. Proven ability to enhance team efficiency and resolve consumer issues effectively. Skilled in organization and computer literacy, with a strong commitment to achieving goals and fostering positive customer interactions.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
RDI Marketing
Milford, OH
09.2024 - Current
- Assisted in RDI campaign initiatives with Hallmark by supporting customer care, bespoke cases, and outbound team operations. Progressed to a supervisory role as of November 2025.
- Managed incoming cases on call, chat, and email cases.
- Problem solved to resolve consumer issues efficiently.
- Followed interaction protocols to provide Hallmark consumers with an efficient, professional, and accurate response.
- Assisted team in resolving consumer inquiries and issues effectively.
- Supported training of new staff on customer service steps and policies.
- Maintained accurate records of consumer interactions and transactions.
Food Service Worker
Texas Roadhouse
Louisville, KY
09.2018 - 01.2024
- Positions: Host team member, Togo coordinator, Server.
- Sustained employment in various roles throughout high school and college, demonstrating commitment and time management skills.
- Cultivated communication skills and enhanced efficiency in a fast-paced environment.
- Developed skills in note-taking, time management, and money management to improve personal work responsibility.
Customer Service Intern
Unique Fabricating
Louisville, KY
05.2023 - 08.2023
- Acquired comprehensive knowledge of customer service responsibilities from outgoing position holder.
- Oversaw customer service operations during two-week absence of team member.
- Entered forecasting on future order prediction for this branch.
- Developed front desk, data entry, phone, filing, and communication skills within this role.
- Collaborated with shipping department to resolve order discrepancies.
- Developed computer and email etiquette within this role.
Education
Bachelor of Science - Marketing
Georgetown College
Georgetown, KY05.2024
Skills
Leadership
Communication
Customer interactions
Customer Service
Efficiency
Problem-Solving
Organization
Computer literacy
Critical thinking
Team member
Time Management
Goal setting
Timeline
Customer Service Supervisor
RDI Marketing
09.2024 - Current
Customer Service Intern
Unique Fabricating
05.2023 - 08.2023
Food Service Worker
Texas Roadhouse
09.2018 - 01.2024
Bachelor of Science - Marketing
Georgetown College