Janiyah Hightower
Tomball
Summary
Dedicated barista known for exceptional customer service, attention to detail, and teamwork. Proficient in managing transactions and creating a welcoming atmosphere.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin' Donuts Franchising
Houston, TX
01.2026 - Current
- Prepared and served beverages efficiently, ensuring high-quality customer service.
- Operated espresso machines and brewing equipment with adherence to safety and hygiene standards.
- Assisted customers with menu selections, enhancing their overall experience through product knowledge.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness of work areas, contributing to a welcoming environment for customers.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Adapted quickly to new processes and menu items, demonstrating flexibility and eagerness to learn.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Host
Pappadeaux's Seafood Kitchen
Houston, TX
03.2025 - 11.2025
- Greeted and seated guests, ensuring timely and friendly service.
- Managed reservation system to optimize seating arrangements.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Communicated effectively with kitchen staff to coordinate guest needs.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Streamlined check-in processes, reducing wait times for guests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Receptionist
Great Clips
Richmond, TX
11.2023 - 02.2025
- Managed front desk operations, greeting clients and scheduling appointments effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client information and appointment schedules using salon software.
- Assisted in inventory management, ensuring supplies were stocked and organized efficiently.
- Collaborated with stylists to streamline client flow and enhance overall salon experience.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Team leadership
- Adaptive and creative
- Espresso machine operation
- Inventory management
- Professional demeanor
- Drink customization
- Espresso preparation
- Multitasking
- Cleaning and sanitizing
- Adaptable and flexible
- Order preparation
- Workstation maintenance
- Stocking supplies and retail products
Timeline
Barista
Dunkin' Donuts Franchising
01.2026 - Current
Host
Pappadeaux's Seafood Kitchen
03.2025 - 11.2025
Receptionist
Great Clips
11.2023 - 02.2025
High School Diploma -
Penn Foster Career School