JaNiyah Johnson

• I was responsible for maintaining the upkeep in the office, as well as testing samples of product
• In the office where I maintain the production books via company website as well as on paper log
• While updating the files daily on the company's program
• I also communicate with plant manager on any found issues and corrected the issue in a timely manner
• I am responsible for allocating emails for the reginal manager and keeping a personal log for job task and information.

• Monitor the prior week’s timecards and follow up with employees and supervisors to ensure employees and supervisors have fulfilled their responsibilities

• Missed punches and unexcused absences have been addressed

• Manage employee requests for timecard edits, specifically add/change/delete punches

• Time off requests have been addressed and are no longer in ‘submitted’ status

• Ensure new employees know how to use Kronos for time and leave entries.

• Ensure new supervisors know how to use Kronos to manage and approve time and leave

• Access and run reports

• Add a shift schedule for an employee

Contributed to the business's achievement and maintenance of industry-leading customer service ratings.

Assistance was provided in analyzing complaints, issues, and grievances, forwarding them to designated departments for investigation and response. Strong communication and negotiation skills were employed to keep revenue streams alive, and refunds were offered as a last resort to maintain customer satisfaction. Additionally, effectively managed a high volume of inbound and outbound customer calls, ensuring a responsive and proactive approach to addressing customer needs and concerns.