Janiyah Safford

• Educated clients on Medicare and individual health plans via inbound and outbound calls

• Closed high-volume sales while maintaining compliance and accuracy

• Contributed to social media marketing strategies to support lead generation and open enrollment

• Created and shared content to boost online visibility and engagement

• Managed team operations and supported sales floor leadership

• Delivered excellent customer service and drove consistent sales performance

• Helped train new hires and supported merchandising and promotional events

• Assisted customers with purchases, returns, and promotions

• Maintained a clean and organized sales floor

• Promoted loyalty programs and met daily sales goals