Jann Tenrrero

*SKILLS/ACHIEVEMENTS*

- Trained new employees on proper protocols and customer service standards.

- Assisted in recruiting, hiring and training of team members.

- Trained and guided team members to maintain high productivity and performance metrics.

- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

- Maintained cleanliness and organization of the workspace, working closely with employees to systemize tasks.

- Promoted positive customer experience through day-to-day administration

- Provided exceptional customer service to customers, increasing customer loyalty/satisfaction by 85.2%.

*DAY TO DAY PROTOCOLS*

- Efficiently manage food orders between the kitchen and serving staff, ensuring accurate and timely deliveries to diners.
- Collaborate closely with the kitchen team to verify the correctness and presentation of each dish.
- Demonstrate exceptional organizational skills to maintain a smooth flow of food orders.
- Employ strong attention to detail in garnishing dishes and verifying special dietary requests.
- Adapted to various roles within the restaurant, including cooking, hosting, serving, as well as bussing, showcasing versatility.

*Server Assistant*

- Assisted servers in setting up tables, refilling beverages, and ensuring customers had a pleasant dining experience.
- Showcased outstanding interpersonal skills in engaging with patrons and responding to their needs.
- Worked collaboratively with the expo team to maintain efficient communication between the front and back of the house.

*Skills*

- Hardworking and reliable
- Exceptional social and service skills
- Versatile in various restaurant roles
- Strong attention to detail
- Effective communication and teamwork