Janna Basaldua
Grand Rapids,MI
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Corewell Health
2022.10 - 2024.08
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Delivered support to medical staff in completion of patient paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Trained new staff
Sales Associate
Torrid Clothing Store
2022.07 - 2023.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Security Officer
Allied Universal Security Services
2017.08 - 2020.12
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Education
High School Diploma -
CONTINENTAL ACADEMY
Miami Lakes, FL08.2007
Skills
- Customer Service
- Insurance Verification
- Attention to Detail
- Calm and Effective Under Pressure
- Maintaining Order
- Emergency protocols
- Cash Handling
- Time Management
- Information Gathering
- HIPAA Compliance
- Multitasking Abilities
- Decision-Making
- Relationship Building
- Data Entry
- Task Prioritization
- Training New Employees
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Corewell Health
2022.10 - 2024.08
Sales Associate
Torrid Clothing Store
2022.07 - 2023.09
Security Officer
Allied Universal Security Services
2017.08 - 2020.12
High School Diploma -
CONTINENTAL ACADEMY
Similar Profiles
Julia LongJulia Long
Registered Nurse at Corewell HealthRegistered Nurse at Corewell Health
Eldon GrahamEldon Graham
Staff Therapist at Corewell HealthStaff Therapist at Corewell Health
Jennifer ChairezJennifer Chairez
Patient Observer at Corewell HealthPatient Observer at Corewell Health