Janna Coplin
Fort Smith,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Cashier/Content & Social Media Manager
Grunge House Boutique
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Created visually appealing graphics for use in social media posts, increasing user engagement and shareability.
- Analyzed social media performance metrics to inform future content decisions and optimize campaign efforts.
Sales Associate
Steepdeep Ventures
08.2019 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Brand Ambassador
American Eagle Outfitters, Inc
03.2021 - 10.2021
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Education
Bachelor of Science - Organizational Leadership
University of Arkansas-Fort Smith
Fort Smith, AR05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
Timeline
Cashier/Content & Social Media Manager
Grunge House Boutique
06.2022 - Current
Brand Ambassador
American Eagle Outfitters, Inc
03.2021 - 10.2021
Sales Associate
Steepdeep Ventures
08.2019 - 11.2023
Bachelor of Science - Organizational Leadership
University of Arkansas-Fort Smith