JANNA GROSSIE
Ladson,SC
Summary
With a variety of experience, I encompass the necessary skills to learn quickly and effectively. I believe that I will be a valuable asset to your team. Highly motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills, and devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Maintenance Technician
American Landmark
01.2024 - Current
- Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
- Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
- Reduced downtime for essential building systems by performing routine preventative maintenance on HVAC, plumbing, electrical, and other critical components.
- Contributed to increased resident retention rates by consistently providing high-quality maintenance services that exceed expectations.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Followed preventive maintenance schedule to support building systems functionality.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Installed new locks, door handles, and door closers.
Restoration Technician
Belfor USA
09.2022 - 12.2023
- Provided restoration services for structures that have been damaged by fire, mold, water and weather; responded promptly to emergency calls 24 and 7 when required.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Performed water extraction services on various types of carpets and upholstery; placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
- Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
- Assisted in demolition activities including removal of drywall and flooring materials; Removed debris from affected areas with vacuums and other tools.
- Applied treatments such as sealants and fungicides to prevent further damage; Repaired minor damages to walls, ceilings, floors, fixtures, trim work.
- Documented progress throughout the restoration process by taking photographs; performed regular maintenance checks on all equipment used during restorations.
- Maintained a safe working environment by following all safety protocols; collaborated with other technicians on complex projects involving multiple trades.
- Attended training sessions to stay up-to-date on best practices for restoration services.
Lead Cleaner
Neat Clean, LLC
08.2020 - 01.2022
- Managed and coordinated the daily operations of a cleaning team and ensured that all safety regulations were followed at all times.
- Developed and implemented effective cleaning strategies for different areas and inspected to ensure that they met required standards of cleanliness.
- Provided guidance, advice and support to other members of the cleaning team as needed and implemented new procedures for efficient utilization of resources while maintaining desired results.
- Performed deep cleans when necessary in order to maintain high standards of hygiene in the facility of both residential and offices.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions; cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves; restocked supplies, replacing toiletries, liners and soaps.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas; collected trash from floors within hallways, bathrooms and work areas.
- Performed daily dusting, leather and wood surface polishing and wall washing; dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained safety protocols through safe handling of equipment and chemicals.
Cashier
Grayco Hardware and Home
12.2017 - 07.2018
- Greeted customers and answered any questions they had about the store's products and services; while also helping find specific products, answer questions and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit; followed company security procedures for handling large sums of money.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change; identified discrepancies between actual count and register balance; made corrections accordingly.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential, while also using suggestive selling techniques to promote add-on sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational; performed other duties as assigned by management.
Executive Administrative Assistant
Terminix
02.2015 - 01.2017
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Followed proper accounting and bookkeeping procedures.
Education
High School Diploma -
WADE HAMPTON HIGH SCHOOL
Varnville, SC05.2008
Skills
- Customer Service
- Critical Thinking
- Conflict Resolution
- Time Management
- Leadership Capabilities
- Computer Skills
- Preventive Care
- Large Restoration Projects
- Quality Assurance
- Documentation and Reporting
- Photography
- Apartment maintenance
- Service-oriented mindset
- Supply management
- Problem-solving
- Clear communication
Timeline
Maintenance Technician
American Landmark
01.2024 - Current
Restoration Technician
Belfor USA
09.2022 - 12.2023
Lead Cleaner
Neat Clean, LLC
08.2020 - 01.2022
Cashier
Grayco Hardware and Home
12.2017 - 07.2018
Executive Administrative Assistant
Terminix
02.2015 - 01.2017
High School Diploma -
WADE HAMPTON HIGH SCHOOL
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