Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jasmine January

Jasmine January

Leasing Agent
Jacksonville,FL

Summary

Dynamic Leasing Specialist with a proven track record at American Landmark, excelling in property management and relationship building. Successfully mentored junior associates, enhancing customer service and increasing ORA scores. Proficient in Onesite, I streamlined leasing processes and developed marketing strategies, driving engagement and optimizing occupancy rates.

Demonstrated ability to manage resident relations and foster positive community atmosphere. Seeking to transition into new field where these skills can drive meaningful contributions. Ready to use and develop communication and organizational skills in assistant management role.


Overview

6
6
years of professional experience
17
17
years of post-secondary education

Work History

Leasing Specialist

American Landmark
Jacksonville, FL
01.2023 - Current
  • Mentored and trained three junior leasing associates over the course of two years in tenure on best practices for delivering excellent customer service during every stage of the rental process.
  • Earned the Landmark 360 certification within my sophomore year at American Landmark and becoming a leasing specialist trainer.
  • Increased ORA score by driving prospect and resident engagements on various platforms such as Google and Yelp.
  • Developed and implemented resident activities and identified problem vacancies.
  • Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
  • Drafted comprehensive marketing and leasing plans.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Enhanced communication between property management staff by implementing regular meetings focused on resolving issues more efficiently.
  • Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
  • Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
  • Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.

Shift Supervisor

Starbucks
Macclenny, Florida
06.2019 - 05.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Education

High School Diploma -

Guilford High School
Rockford, IL
05.2001 - 05.2018

Skills

Goal oriented

Property management

Training and mentoring

Property inspections

Fair housing regulations

Relationship building and rapport

Proficient in Onesite

Maintaining closing ratios

Interests

  • Focused on community building with local churches for almost a decade
  • Completing AA degree with a focus on Economics
  • I enjoy helping others and giving back to the community



Timeline

Leasing Specialist

American Landmark
01.2023 - Current

Shift Supervisor

Starbucks
06.2019 - 05.2022

High School Diploma -

Guilford High School
05.2001 - 05.2018

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