Aryana Gomez
Arvada,Co
Summary
Detail-oriented Leasing Specialist promoting a background in successfully working closely with all types of personalities. Possessing the skills needed to engage and interact with people in positive ways and looking to tackle new challenges with the organization.
Overview
5
5
years of professional experience
Work History
Leasing Specialist
Maiker Housing Partners
Thornton, CO
04.2024 - Current
- Checked rental eligibility by following company's verification process.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Escalated critical issues to property manager to deliver immediate resolution.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Used conflict resolution skills to quickly resolve issues among residents.
- Handled security deposit refunds.
- Showed units to potential tenants and answered questions about life in community.
- Received, checked and processed applications for new leases.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Explained policies and procedures to tenants and enforced rules.
- Ensured compliance with fair housing regulations when renting out units.
Receptionist
Icon Eyecare
Golden, CO
01.2022 - 04.2024
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars and set appointments with clients.
Co Teacher Assistant
Foundations Early Childhood Education
Arvada, CO
06.2020 - 01.2022
- CPR Certified
- Establish and enforce rules for behavior, and procedures for maintaining order
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Assisted teachers with lesson preparation and curriculum implementation.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Maintain a safe environment for children at all times
- Clean and sanitize classrooms
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Education
High School Diploma -
Arvada West High School, Co High
05.2018
Skills
- Effective Verbal and Written Communication
- Calm and Patient Demeanor
- Relationship Building
- Attention to Detail
- Computer and Microsoft Office Skills
- Organizational and Planning Skills
- Scheduling and Coordination
- Computer Proficiency
- Customer Service
- Call Answering and Routing
- Customer Complaint Resolution and customer service-oriented
- Appointment Scheduling
- Scheduling and Calendar Management
- Prioritization and Time Management
- Multitasking
- Data Entry
- Positive Attitude and Energetic
- Tenant background checks
- Fair housing regulations knowledge
- Email communication
- Goal oriented
- Social media marketing
- Application processing
- Rent collection
- Telephone etiquette
- Yardi software
- Compulink software
- Issue escalation
- Follow-up skills
- Property tours
References
References
- Sloan Perea, (720) 999-0589
- Alexis Vialpando (720) 436-6432
- Diana Alarcon, (720) 882-1912
- Stephanie M, (720) 692-1318
Languages
English
Full Professional
Timeline
Leasing Specialist
Maiker Housing Partners
04.2024 - Current
Receptionist
Icon Eyecare
01.2022 - 04.2024
Co Teacher Assistant
Foundations Early Childhood Education
06.2020 - 01.2022
High School Diploma -
Arvada West High School, Co High