Travon Smith
Los Angeles,CA
Summary
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of the valley rental market for multifamily properties and impressive financial management skills. Expert user of AppFolio.
Overview
10
10
years of professional experience
Work History
Leasing Specialist
Frost Chaddock Developers
Studio City, CA
09.2022 - Current
- Answer phone calls and emails and respond to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Show apartments to potential tenants and answer questions regarding community.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Conduct property tours with potential rental clients and answered all questions truthfully regarding facility.
- Work with property managers to maintain market readiness and facilitate smooth transitions.
- Distribute and follow up on tenant renewal notices.
- Tour property with prospective tenants and provided wealth of information in regard to its key features.
- Review aged vacancies, market-ready apartments, and models and complete and updated market surveys.
- Invite prospects to fill out application upon completion of property tour.
- Train leasing professionals on regulatory requirements, company policies and office procedures.
- Process security deposit refunds.
- Monitor performance of individual leasing agents and coached on successful strategies.
- Created and submit daily reports on leasing activities.
- Develop and implement tactical marketing plans.
- Market property to local businesses through collateral, emails and phone calls.
Leasing Agent
Gold Rich Kest
Los Angeles, CA
02.2022 - 08.2022
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Performed background checks on over 110 apartment applicants.
- Validated rental eligibility by using Company's verification process.
- Conducted over 150 property tours.
- Secured average of 7 rental agreements each month.
Leasing Specialist
Essex Property Trust
07.2017 - 03.2020
- Marketed apartments using different channels such as word by mouth, apartment hunting websites, and social media.
- Reached out to prospective tenants regarding lease options and facilitated property tours.
- Answered all questions regarding property and surrounding area.
- Built rapport with prospective tenants and initiated closing deals.
- Set appointment times for individuals to tour facilities and see available units.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Showed apartments to potential tenants and answered questions regarding community.
- Distributed and followed up on tenant renewal notices.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collected, completed and processed lease applications.
- Created and submitted daily reports on leasing activities.
Sales Representative
PepsiCo
06.2016 - 04.2017
- Focused on not only existing clientele, but also pursued new business accounts.
- Used superior cold-calling skills to not only sell product, but also myself as trusted representative.
- Maintained over 90% customer return rate, with less than 3% of customers choosing competitor.
- Analyzed customer usage to better understand overall business trends, as well as individual user trends over time.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Associate
Footaction
08.2013 - 05.2016
- Held highest sales average for more than 10 consecutive months.
- Answered questions in timely manner, with over 90% customer satisfaction.
- Upheld store standards to comply with corporate guidelines.
- Assisted in product placement to increase sales drive, highlighting products to increase buyer attention.
- Listened to customers' needs and wants in order to facilitate successful sale.
- Sold low end and high-end products, every sale matters.
Education
Bachelor of Arts - Economics
Cal State LA
Los Angeles, CA06.2016
Associated Degree - Social Sciences
El Camino Community College
Torrance06.2014
Skills
- Appfolio
- Yardi
- Leasing
- Sales
- Lead2lease
- Real page
- Self-starter with strong Interpersonal, written, and verbal
- Communication
- Excellent analytical skills
- Strong personnel
- Tracking skills
- Microsoft
- OneSite
- Organized
- Multi-task and adapt to changing
- Fast-paced environment
Timeline
Leasing Specialist
Frost Chaddock Developers
09.2022 - Current
Leasing Agent
Gold Rich Kest
02.2022 - 08.2022
Leasing Specialist
Essex Property Trust
07.2017 - 03.2020
Sales Representative
PepsiCo
06.2016 - 04.2017
Sales Associate
Footaction
08.2013 - 05.2016
Bachelor of Arts - Economics
Cal State LA
Associated Degree - Social Sciences
El Camino Community College