KARISA CROWDER LYONS
Dream Little Rock Apartments
Little Rock,Arkansas
14
years of professional experience
Results-driven Healthcare Administration and Client Success Professional with over 10 years of experience in administrative operations and remote customer service. Expertise in healthcare administration, leasing, office management, and client relations. Skilled in building relationships, maintaining documentation, and solving complex problems in fast-paced environments. Knowledgeable in Yardi, OneSite, RealPage, AppFolio, Microsoft Office Suite, Microsoft Teams, Outlook, and Zoom.
Work History
Leasing Specialist
4 Months- Oversaw leasing process from initial inquiry to move-in, ensuring seamless transition for new residents.
- Led apartment tours, clearly articulating lease terms and community amenities to enhance resident engagement.
- Conducted apartment tours and explained lease terms and community amenities.
- Prepared lease agreements and maintained resident files.
- Achieved occupancy goals through proactive customer service and relationship-building with residents.
Caregiver
1 Month- Delivered compassionate in-home care, enhancing client comfort and promoting independence.
- Supported clients with daily living activities, fostering autonomy and quality of life.
- Maintained accurate client documentation, ensuring continuity of care and effective communication.
- Communicated effectively with families and supervisors.
Assistant Property Manager
2 Years 1 Month- Supported daily property operations and leasing activities to enhance tenant experience.
- Managed resident accounts and resolved concerns professionally.
- Coordinated maintenance requests and vendor communication.
- Coordinated maintenance requests and managed vendor communication to ensure timely resolutions.
- Utilized Yardi, OneSite, RealPage, and AppFolio for accurate record-keeping, contributing to efficient property management.
Customer Service Representative
9 Months- Facilitated customer orders, scheduling, and service requests to ensure satisfaction.
- Engaged with customers via phone and email to address inquiries and provide support.
- Documented customer interactions to ensure clarity and accuracy.
- Resolved customer concerns effectively in a remote environment, maintaining service quality.
Customer Service Representative
1 Year 2 Months- Delivered compassionate customer service in a remote setting.
- Coordinated prescription inquiries and documented customer interactions.
- Coordinated prescription inquiries, documenting customer interactions to ensure accurate and timely service.
- Delivered compassionate customer service remotely, enhancing patient satisfaction and trust.
Alarm Dispatcher
1 Year 5 Months- Monitored residential and commercial alarm systems to ensure prompt response to alarms.
- Dispatched emergency personnel, ensuring adherence to established protocols for efficient incident resolution.
- Provided professional customer service during high-stress situations.
- Exercised sound judgment during emergency situations to prioritize response actions effectively.
- Maintained detailed incident documentation.
Office Manager (Seasonal)
5 Years 5 Months- Coordinated daily office operations during tax season to ensure smooth workflow.
- Scheduled appointments and maintained confidential client records.
- Guided clients through the tax preparation process, addressing inquiries and ensuring accurate documentation.
- Supported tax professionals during peak filing periods.
- Provided exceptional customer service in a fast-paced office, enhancing client satisfaction and retention.
Medical Assistant
6 Months- Supported physicians in patient care and clinical operations to enhance workflow efficiency.
- Assisted physicians with patient care and daily clinical operations.
- Coordinated appointment scheduling and managed medical records to ensure accurate patient information.
- Ensured HIPAA compliance.
Medical Assistant
8 Months- Supported pediatric providers in delivering quality patient care.
- Obtained vital signs and medical histories to aid in diagnosis and treatment.
- Maintained patient records.
- Coordinated appointment scheduling and ensured positive experiences for families.
Medical Assistant
2 Years 6 Months- Delivered clinical and administrative support to ensure efficient patient care.
- Supported physicians during patient examinations to enhance diagnostic accuracy.
- Maintained medical records and patient documentation.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
Education
Associate of Applied Science - Medical Assisting
Skills
Administrative Support
Healthcare Administration
Client relations
Remote assistance
Property Management
Resident relations
HIPAA Compliance
Medical Records
Calendar Management
Data Entry
Microsoft Office Suite
Microsoft Outlook
Microsoft Teams
Zoom
Yardi
OneSite
RealPage
AppFolio
Problem Solving
Communication
Organization
Time Management
EMR/EHR management
ADDITIONAL QUALIFICATIONS
- Over 10 years of customer service and administrative experience
- Remote work experience in healthcare and customer support
- Property management and leasing experience
- Healthcare administration and medical office experience
- Strong organizational, communication, and problem-solving skills
- Able to manage multiple priorities in fast-paced environments
Timeline
Leasing Specialist
Dream Little Rock Apartments
11.2025 - 03.2026Read More
Caregiver
Cornerstone Caregiving
10.2025 - 11.2025Read More
Assistant Property Manager
Monticello Apartments
08.2023 - 09.2025Read More
Customer Service Representative
Rasa Floors (Remote)
11.2022 - 08.2023Read More
Customer Service Representative
Accredo Specialty Pharmacy (Remote)
09.2020 - 11.2021Read More
Alarm Dispatcher
Miller Protective
04.2019 - 09.2020Read More
Medical Assistant
West Tennessee Neurology
06.2018 - 12.2018Read More
Medical Assistant
Memphis Children’s Clinic
08.2017 - 04.2018Read More
Office Manager (Seasonal)
C.O.D. Tax Service
11.2013 - 04.2019Read More
Medical Assistant
Crescent Medical
05.2012 - 11.2014Read More
Vatterott Career College
Associate of Applied Science from Medical Assisting
Read More