Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Denise Gutierrez

Miami,FL

Summary

Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure. Experienced in training other leasing professionals and assisting at other properties with their Due Diligence, as well as filling in for others.

Overview

10
10
years of professional experience

Work History

Leasing Specialist

ZRS Management
11.2020 - Current
  • Experienced with new construction, luxury apartment buildings, and condominiums.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures. Also monitored their performance and coached on successful strategies.
  • Pleasantly greeted visitors to office, asked questions and offered assistance.
  • Answered phone calls and emails and responded to questions from prospects/residents quickly and effectively.
  • Developed and implemented tactical marketing plans.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Set appointment times for individuals to tour facilities and see available units. Highly skilled in virtual tours as well.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
  • Regularly inspected curb appeal and common areas to keep property in great shape. Informed maintenance of trash and hazards.

Legal Assistant

The Morgan Law Group, P.A.
08.2018 - 12.2019
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Interviewed and prepared intake sheets for clients in Spanish and English.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Reported claims to the insurance company
  • Spoke with firm clients & provided status updates

Teller

Chase Bank
01.2017 - 07.2018
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Assistant Manager

Mad About Soccer
06.2013 - 12.2016
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Associate of Arts - Psychology

Miami Dade College
Miami, FL
05.2016

Skills

  • Account Management
  • Daily Property Operations
  • Administrative Support
  • Professional Relationships
  • Leasing and Sales
  • Customer Needs Assessments
  • Training Initiatives

References

Ekaterina Vanderhaeghen 

Current Manager 

707.514.8990

evanderhaeghen@zrsmanagement.com


Angela Moon 

Previous Manager 

727.237.1514

amoon@zrsmanagement.com


Stella Stolper 

Regional Manager

678.267.0999

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leasing Specialist

ZRS Management
11.2020 - Current

Legal Assistant

The Morgan Law Group, P.A.
08.2018 - 12.2019

Teller

Chase Bank
01.2017 - 07.2018

Assistant Manager

Mad About Soccer
06.2013 - 12.2016

Associate of Arts - Psychology

Miami Dade College

Similar Profiles

CREATE PROFILE
Denise Gutierrez